A、recruiting B、productivity C、the workforce D、administration C

INTERVIEWER: On the matter of employer-employee relations, we read a lot and hear a lot about uh...union problems and strikes…
INTERVIEWEE: Well, I think that-.-probably, the-.-oh--speaking of it from an employers standpoint, the easiest thing for an employer to do would be to join a union. Now this might seem...
INTERVIEWER: From an employer’s…oh…
INTERVIEWEE: From an employer’s standpoint. The reason is that you have the security of never having to worry about having employees. Uh…you’d be meeting a…
INTERVIEWER: Oh-huh…
INTERVIEWEE: a certain criterion because the unions set the criteria for the people that work--their salaries, their fringe benefits, and so on.
INTERVIEWER. And you...you probably have one outfit to deal with, rather than--
INTERVIEWEE: That’s correct. So you--From the employee’ standpoint, of course, you have the problem that the employee is…is a captive to a set of criteria…
INTERVIEWER: Uh-hum.
INTERVIEWEE:…and his freedom is greatly reduced because of the fact that..-that his bargaining agent is someone else—it’s not himself.
INTERVIEWER. He’s no longer in an individual-to-employer situation…
INTERVIEWEE: That is correct.
INTERVIEWER: Is it a trade-off…oh…to a certain extent? I mean, oh…
INTERVIEWEE: Well my feeling is…one of the nice things about working for a small business which is non-union, you have a higher degree of freedom. And that it’s much easier from the employees standpoint…uh…to be able to negotiate one-to-one, than to work through a shop steward, or…or a union agent that tells you what you’re going to do…
INTERVIEWER: Uh-huh…
INTERVIEWEE: And so…uh…that’s one of the great advantages of a small business--because most of them are non-union, and they have survived in the country...
INTERVIEWER: Un-hm…
INTERVIEWEE:…and…and it’s those people that are really independent that have made this country go. But when you become a captive to any big organization--whether it’s a corporation, a union or a government--you just absolutely lose your freedom.