Task One — people A the caretaker B a neighbour C a teacher D an inspector E the head teacher F a pupil G a parent H a former pu

Man: Well, it was very different when I was at school. Oh yes, Where I went, we were always taught to keep ourselves neat and tidy, not like these youngsters nowadays. I mean, you should see the riffraff who live in our street walking past each day. Long greasy hair, shirts hedging out, kicking tin cans along the pavement.... Oh dear, oh dear. More discipline at home and school, that’s what they need.
Woman: I tell you, it’s a dog’s life. Up and down to the holler room, turning the heating on and off. I wish they’d make their minds up! And then it’s time to move a few hundred chairs for some exam or other. You’d think those young rascals could move the odd chair themselves, wouldn’t you? And do I get a word of thanks? Not likely! Ah well, no rest for the wicked. I suppose. Just off to replace a broken window. The little...
Man: It’d be all right if we didn’t have so much extra work. I mean, the lessons are quite interesting. Sometimes. Well, not every boring anyway. But the assignments and projects just go on and on. You never seem to get to the end of them. I think it’s seriously affecting my football.
Woman: You see, it ell boils down to one thing. These days, pupils have a choice. All my staff do their best in the classroom and I have every confidence in them, but at the end of the day it’s up to the individual pupil to decide whether he or she is going to do the homework, or revise for the exam, or learn anything at all{ We can’t force them. It simply doesn’t work. No, what we have to do is much more difficult. We have to make them want to learn. No easy task, believe you me!
Man: I just hope they’re going to push her enough. You know what I mean, at that age they’re in a dream half the time, thinking about make-up or boys or something. At her last school they said she needed to spend more time on her homework. What’s more, her report didn’t look all that good to me. I’ll have to speak to her from teacher about it next time I see him-I don’t get the impression he’s particularly concerned.