首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A The speaker works in a wine company. B The speaker works in a school. C The speaker works in an airline company.
A The speaker works in a wine company. B The speaker works in a school. C The speaker works in an airline company.
admin
2012-01-23
66
问题
A The speaker works in a wine company.
B The speaker works in a school.
C The speaker works in an airline company.
D The speaker works in an online electrical appliances company.
E The speaker works in a software company.
F The speaker works in a bank.
G The speaker works in a consulting company.
H The speaker works in a sales company.
______
Man: It seems that I don’t completely understand the company I work for before the training programme during the training process, I fully comprehend the three distinct but interrelated philosophies of my company: practice-based, partnership-oriented and holistic. As to practice-based, it is about a collaborative style of working as our consultants and clients combine their knowledge and experiences to create success. This is best achieved when working very closely with the client’s management teams since they have the ultimate responsibility in driving their organisation forward. Working with clients in a practice-based manner requires trust and confidence on both sides. Therefore it is imperative that we see our clients as partners that we serve longterm. The more we work together; the better is the understanding and the solutions that will emerge. The holistic approach that we adopt in the work is expressed in three characteristics: system perspective, balance of hard and soft factors and transferring knowledge and growing talents.
Woman: I majored in marketing in college. I have learned theories of customer relationship management at school. However, in my company’s training programme, I knew more about customer relationship management both in theory and from some practical examples. As an online electrical appliances company, our company pays great attention to forging a tight connection with the customers. While providing customer service, Our company also gathers data on the customers’ buying habits and needs, and then stores and analyses that data and uses it to improve products and services as well as management policies.
Through some vivid examples. I also learned some simple techniques in establishing powerful sustaining relationships with customers, such as the use of open-ended questions: questions that begin with "when" , "how" , "where" and "why" help to quickly engage the prospect to start talking as these questions cannot be answered by a simple yes or no response These questions are very effective in getting customers to "open up" .Well, you say, it is really a practical method.
Man: Yes, cooperation. That’s what is heard most in the training. Well, I have to admit cooperation means a lot, especially for our software company, in which usually several members of staff are involved in a single project or under some circumstances; several companies are engaged in a project. Of course, good cooperation calls for effective communication among all staff members, between managers and staff, among several companies who work on the same project, among your company and its suppliers and customers etc. I have learned some effective communication skills during the training. Say, for example, use the word "I" , When you use the word "I" . you’re letting people know that what you’re saying is only according to your personal understanding, not a blanket fact. This can help keep people from feeling targeted and attacked. There’s a difference between telling someone "You’re ignoring me" and "I feel like you are ignorinq me."
Woman: The training is quite a new experience for me. I had never realised that to work in a wine and brandy corporation was such a fancy experience. The first class in the training was to identify our principal duties and to ensure that we were aware of individual roles and responsibilities. Beyond that, we were trained in specific details in serving our customers. From that I’ve learned that taking orders is more than just writing down what the customers need. More importantly, we were offered a definitive checklist in taking a wine order, presenting and pouring the wine Firstly, we should write down the name of the wine clearly on the order book. And then show the wine to the person who ordered it, to check that it is the correct bottle. Then give the person who ordered the wine the option of tasting it.
Man: Yeah, to be a good salesman is really a great challenge for me, especially because of the fact that I’ve just graduated from school and never had professional sales training. In the training I have learned some qualities that a professional salesperson should have First of all, a good salesperson is usually a good talker, and he has the "gift of the gab" , an outgoing personality, is charming, friendly, has a sense of humour. However, people are looking for a person who is honest, has integrity, is truthful, and most importantly, cares about the needs of his or her clients and possesses a genuine desire to serve them. In-depth research of the top 3 percent of outstanding sales professionals throughout the country has shown that these top performers share two common characteristics—the ability to establish rapport with their customers and the consistent creation of an atmosphere of trust in all their sales relationships.
选项
答案
A
解析
根据录音中“I’ve learned that taking orders is more than just writing down what the customers need.”即:我学到了点菜远比记下客人的需要更重要。而后面进一步说taking a wine order, presenting and pouring the wine…,这是有关酒品服务的细节。所以,此人的工作单位是一家酒店。
转载请注明原文地址:https://kaotiyun.com/show/CyOd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whatarethespeakersdiscussing?
A、 B、 C、 A所给出的问题是一个一般疑问句,所以我们可以联想到应该是以Yes/No作为回答。选项(A)的回答gavemesomeverygoodadvice,最终他是帮到我了,是符合语境的正确答案。选项(C
Whatdoesthespeakersaytoavoidbeforeexercise?
Accordingtothereport,howmanyhoursaresomekidsinIndiaworkinginaday?
Accordingtothespeaker,whatisthecurrentroadconditionofHighway7?
A、 B、 C、 B(A)Don’tmentionit.是用来回答与感谢、道歉有关的内容时的回答,所以不能成为答案。(B)针对欲借用设备请随时开口的陈述.表示了感谢,故为正确答案。(C)使用equipment的动词形
Whoisspeaking?
(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.MarketResearch:theimportanceofdoingmarketresearc
Task9TrainingOverseasExpansionTheRetailCompanyyouworkforintendstoexpandintoforeignmarketsandneedstotrainloc
Analyzingyourcompetitors分析自己的竞争对手
随机试题
下列药物属于清热泻火类的药物有
以下有关像素和体素的表达,正确的是
患者停经近7周时诊断为早孕,人工流产术失败,继续妊娠至16周时,患者突然出现剧烈下腹部疼痛,伴心悸头晕,四肢湿冷,面色苍白,移动性浊音(+),最可能的诊断是
一女性在一次不洁性交后出现子宫颈红肿、阴道分泌物增多、排尿困难等症状,医生疑为淋球菌感染,取分泌物行细菌学检查。培养条件为
钙测定的参考方法是
关于老年人药效学方面的说法中正确的是
关于上市公司不得公开发行证券,下列说法中,错误的是()。
某服务公司主要从事人力资源中介服务,2012年1月份发生以下业务:(1)接受某用工单位委托安排劳动力,取得该单位支付的价款共计50万元。其中,28万元用于支付劳动力的工资和福利费、12万元用于支付劳动力的社会保险费、2万元用于支付劳动力的住房公积金、1万
SincetheGreatDepression,theUnitedStatesgovernmenthasprotectedfarmersfromdamagingdropsingrainprices.
下列关于交割结算价的选取不同交易所存在差异的说法中,正确的有()。
最新回复
(
0
)