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  3. Here is a letter which complains about the quality of the TV set bought in a store. Read the letter and complete the given infor

Here is a letter which complains about the quality of the TV set bought in a store. Read the letter and complete the given infor

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问题     Here is a letter which complains about the quality of the TV set bought in a store. Read the letter and complete the given information form.
    Write a word, phrase or number in the spaces 1-5.
    Dear sir or madam,
    Just one month ago, on March 3, 1995, I bought one of your televisions at XYZ store here in Beijing. It was model ABC, serial # 12345. A copy of my receipt is enclosed.
    The TV does not work properly. When I try to change channels using the remote control, it takes a long time to respond, and then about half the time the channel changes to channel 3, even if I pushed the button for some other channel. I have checked this repeatedly to make sure I was pushing the right buttons.
    I want to exchange this TV for a new one of the same model, for the same price.
    I hope we can solve this problem in a mutually agreeable way.
                                                                Very truly yours,
                                                                    Joe Smith
    The date when the TV was bought:【W1】______【W2】______ is enclosed in this letter.
    Problem:【W3】______doesn’t respond promptly and the channel changes to【W4】______ automatically.
    How to solve the problem: exchange it for a new one of the same【W5】______ and______.
【W3】
选项
答案the remote control
解析
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