A、Middle management. B、Top management. C、Quality control personnel. D、None. A信息题。录音中提到:It was discovered that 18% of top managem

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问题  
A: An increasing common reason for testing these days is environmental impact. As the public becomes more and more concerned about green issues, it is becoming more and more important to measure a product’s effect on the environment. This testing must assess the impact of both the product itself and the manufacturing process.
I: How about standards? I bet different companies set up their own standards of quality control.
A: Not necessarily different from company to company. But standards imposed vary greatly from country to country and industry to industry. However, 87% of all companies in Australia do have written quality controls set out; 80% of these are developed within the firm. These standards are nearly always based on guidelines set out by one of the major control boards. 65% of these companies have adopted standards in line with SAA.
I: Standards Association of Australia?
A: That’s it. And a further 22% use standards set up by individual trade or industry associations. Only 23% of firms have a set of standards which adhere to international requirements. This 23% represents some of Australia’s major exporters.
I: OK. I got it. So who is responsible for quality control?
A: Well again there is no one answer. Companies place different levels of importance on quality control. A recent survey tried to find out who usually takes charge of the quality control function. It was discovered that 18% of top management were directly responsible, while 56% of middle management and 26% of quality control personnel oversaw this function within their company. It seems that, most manufacturing industries see quality control as a middle management task.
I: If this kind of procedure is set up in a company, it must add a lot to the cost.
A: That’s for sure. But you may lose a lot more if you release undetected low-quality items.
I: Why?
A: For example, customers may return these items, complain a lot and ask for compensations. In this case, you have to invest in maintaining higher replacement stocks and a large repair force. Worse still, "the bad news" might be spread out and the quality control of your company appears unreliable, which certainly ruins your reputation.
I: So quality control is indispensable, no matter how expensive it is.
A: Yes, as a vital part of the manufacturing process, it helps to ensure that Australian products remain competitive in the market place in the long run.
I: Alan, you have told us a lot about the importance of quality control and how to handle it. Thank you very much for your information.
A: My pleasure.
6. Which aspect does environmental impact testing must assess ?
7. How many companies have standards in line with the Standards Association of Australia?
8. Who is responsible for the quality control according to a recent survey?
9. Which statement is NOT true about quality control?
10. Which one is NOT the effect of releasing low quality products?

选项 A、Middle management.
B、Top management.
C、Quality control personnel.
D、None.

答案A

解析 信息题。录音中提到:It was discovered that 18% of top management were directly responsible,while 56% of middle management and 26% of quality control personnel oversaw this function within their company.It seems that,most manufacturing industries see quality control as a middle management task.受访者在列出结果比例后总结:大多数制造厂把质量监控看作是中层管理者的任务。因此答案是选项A。
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