首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work. • F
• You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work. • F
admin
2014-02-20
76
问题
• You will hear a discussion between two managers, Jane and Oliver, about recent changes within the company where they work.
• For each question (23-30), mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.
Who does she say performance reviews should take into account?
Man: So Jane, the changes are certainly quite wide-ranging, aren’t they?
Woman: Yes, Oliver, the skills audit, targets, suggestion scheme, training arrangements... the list seems endless...
Man: I suppose different people will react differently - they won’t all see the benefits of the changes...
Woman: Sure - and for some people, they’ll feel their areas of responsibility are being taken over, become resentful, and the company must tread very carefully here.., because it’s the tide of high turnover that the company is trying to stem with these measures. These days, it’s often service that’s the key to maintaining an edge... so what the company needs to avoid happening in the future is sales decreasing if clients stop feeling they’re getting that treatment from happy, motivated staff here...
Man: Mm... I guess it was Human Resources that pushed for the changes, then?
Woman: Well, they were consulted. Actually, they’re the kinds of ideas that you might have expected the team system might have generated - because they’re quite wide-ranging, not just focused on one aspect. So, I guess it’s quite surprising, in a way, that it was the leadership group which authored them.., what’s good, I think, is the way they’ve spent quite an amount of time consulting with management at all levels, so they have a kind of hands-on feel.
Man: So what will affect us first?
Woman: Well, the skills audit, though its real effects won’t be apparent for some time. I don’t know, I think that was a wasted opportunity, really... It was so thorough, too thorough in fact... I mean, they asked absolutely everyone about absolutely everything because they were so obsessed with wanting to be accurate, but the result is they’re just swamped with information.., they didn’t need to be that in-depth...
Man: Uh-huh... So is it really these divisional targets that will have the first impact?
Woman: Er, yeah, I suppose.., but then again, there’s some poor design involved there... Oh sure, they’ve carefully calculated how sales move throughout the year, but the point is that it’s not only shifting actual products that counts - the targets should really be looking at data on customer satisfaction too, which is certainly a major concern in my section, where we’re always looking for ways to keep that high enough to retain customers.
Man: So, are you unconvinced about the suggestions scheme too?
Woman: Er... I just think they should have gone further with it. After all the publicity it’s been given, you’d think they’d want to involve everyone.., what you don’t want is just the same ideas from the same people all the time... we’ve got all these short-term workers, they’re in and out of organisations all the time.., we should be trying to capture their insights and observations, especially since they won’t personally stand to benefit from making suggestions.
Man: And do you think the performance reviews are similarly flawed in their approach?
Woman: Oh, I don’t want to seem too negative! The only unfortunate thing there is not incorporating what competitors are doing. We don’t want to be saying one of our reps is underperforming at the moment, only to find out that so is everyone in the business at the moment. That could be very unfair, especially on the reps abroad, who are at the mercy of the supply situation too.
Man: And do you think that people have been missed out of the training programmes as well?
Woman: No, there I’m quite positive! They’re going to be a real winner, I’m sure. A long time’s been spent on trying to get our training right, and I think the final results are great. We’ve been far too focused on IT training, and’ it’s much better now that it’s broadening out to include more aspects for staff to select from, according to their needs.
Man: So would you see all the changes having a lasting impact?
Woman: Well, they must have some kind of future . . . after all, they’re the kind of thing our competitors have been doing for some time. But, well, by the end of the year, I’m fairly sure they’ll get scrutinised, thoroughly checked and probably revised before they become fixed as company policy in the long term.
Man: So it’s a case of wait and see?
Woman: Definitely. Now...
选项
A、suppliers
B、competitors
C、customers
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/DaOd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whatisthespeakermainlytalkingabout?
Whereisthisconversationtakingplace?
Whataretheytalkingabout?
Wheremightthisconversationbeheard?
Wheredoesthisconversationtakeplace?
Whatistherelationshipbetweenthetwospeakers?
A、 B、 C、 D、 A照片中有一群人在室内,有一个看着前面电脑的女性的背影,因此正确答案是(A)项。尽管照片中有很多客人(customers),但是有很多空座位,因此(B)项是错误的。如果听到librar
A、 B、 C、 D、 DTwopeopleareshakinghandsonabrickstairway.Choice(A)misidentifiestheaction.C
1.(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.StaffManagement:howtoachieveandmaintainhighm
TaskSheetforCandidateATaskSheet1A:Customerrelations:howtodefuseangrycustomersB:Recruitment:howtohireanewm
随机试题
Incommonwithmanycountries,Britainhasseriousenvironmentalproblems.In1952,morethan4,000peoplediedinLondonbecaus
晶状体囊外摘除术后,后囊膜发生混浊,称为
男孩,3岁,自幼人工喂养,食欲极差,有时腹泻。身高85cm,体重7500g。皮肤干燥、苍白,腹部皮下脂肪厚度约0.3cm。脉搏缓慢,心音较低钝。上述情况发生,除立即给氧外,首先应采取的措施为
关于公开审判制度的说法错误的是:()
建筑墙体、屋面的保温工程施工时,监理工程师应当按照工程监理规范的要求,采取()形式实施工程监理。
企业在工商管理部门登记的注册资金称为()。
【2014四川】下列选项中,属于心智技能的是()。
著名社会学家费孝通先生所________的乡土中国,正在发生改变。在我们的传统社会里,人际关系织成了一张张庞大而复杂的网,或因血缘,或因地缘,或因姻亲……,各种“缘”让彼此熟悉、彼此关照,乡土中国是一张通过“熟人”________的网络。填入画横线部分
按照局域网所采用的技术、应用范围和协议标准的不同可以分为共享式局域网与【 】。
软件测试的目的是
最新回复
(
0
)