2. 外语
  3. Why did the author shut down her computer abruptly? Which of the following is the author’s opinion about the woman at the Globa

Why did the author shut down her computer abruptly? Which of the following is the author’s opinion about the woman at the Globa

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问题 Why did the author shut down her computer abruptly?
Which of the following is the author’s opinion about the woman at the Global Support Centre?
选项 A、She sounded helpful and knowledgeable.
B、She was there to make callers frustrated.
C、She was able to solve her computer problem.
D、She was quick to pass her along to a technician.
答案B
解析 判断推理题。依据第六段最后一句：我能看出她惟一的工作职责就是提高全球的压力等级。A)她听起来有知识，很有帮助。文中说她迷迷糊糊，不是技术人员(第五、六段)；B)她让打电话求助的人更加受挫，符合原文；C)她能解决计算机问题，文中说她不能；D)她很快把电话转给技术人员，文中说她一直在为技术人员掩护，迟迟不转电话。
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