首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
admin
2013-01-13
63
问题
• Read the article below about service production and the questions on the opposite page.
• For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
The importance of satisfaction and morale
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
(8) Some large firms, for example, have instituted companywide programs designed specifically to address employees’ needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care.
When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations.
Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity.
(12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.
A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.
B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.
C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company’s performance.
D Such employees are more likely to work hard and to make useful contributions to the organization.
E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.
F Companies can involve employee morale and job satisfaction in a variety of ways.
G In conclusion, the higher satisfaction and morale, the better for the organization.
选项
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/ECoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutmortgageadviser.ChoosethecorrectwordtofilleachgapfromA,B,CorDontheoppositepa
Readthefollowingarticleaboutrecruitmentprocessoutsourcingandthequestionsontheoppositepage.Foreachquestion(1
Readthistextaboutanbriefintroductionofadvertising.Choosethebestsentencefromtheoppositepagetofilleachoft
LookatthestatementsbelowandthefiveextractsfromnewspaperarticlesaboutChineseCPIfiguresinfivemonthsontheoppos
Lookatthestatementsbelowandatthefivecommentsbyfivetopbusinesspeopleonhowtoinfluencepeopleatworkontheoppo
Youwillheartwopeopletalkingaboutcorporatecultureofcompany.Nameofprogramme:(5)______EricFinucaneworksa
Inthelasteightyears,Concordiahas______.Whatdoesresearchshowaboutmostemployees’responsetochange?
WhatuniquesituationdoesTelekomhavetoface?Whatcorrectdecisiondoesshethinkthegovernmentmade?
Lookatthenotebelow.YouwillhearamanbuyingtoysforhissoninaChineseshop.ThecustomerwasleavingChinasoon,soh
Readtheletterblow.DearMrs.DeanWewouldbegratefulifyoucouldgiveusinformationabouttwoofyourcleaningproducts
随机试题
公称直径为8~50ram的热轧带肋钢筋,推荐采用的直径为()。
A.严格控制钠、水的入量B.用脱水剂C.用强利尿剂D.用速效强心剂E.鼓励多饮水泌尿道感染时的处理应
家蚕核型多角体病不会出现的病症是()
楔状缺损的常见牙齿顺序是
在城市垃圾填埋场的环境影响评价中,应对()进行分析或评价。
施工单位与建设单位签订施工合同后,将其中的部分工程分包给分包单位,则施工现场的安全生产由()负总责。
(账套:109;操作日期:2013年1月1日)增加操作员。编号:44姓名:李显口令:4所属部门:采购部
教育研究的第一个环节是()。
王某,十六岁。一天,她到工艺美术公司以800元购买了项链和宝石戒指。她的父母认为她尚未成年,没有征得家长同意,不能进行数额的买卖行为,要求公司退款。而王某提出她是靠做临时工、自食其力的待业青年,她表示不愿退货。 问:王某的买卖行为是否有效?其父母要求公
Theretiringprofessorwas______byhiscolleague.
最新回复
(
0
)