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  3. When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were wo

When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were wo

admin2021-02-21  41
问题    When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were worried. The 22-year-old Ms. Taneja would be taking calls from American customers of U.S. health-insurance companies, finishing her shift at 2:30 a.m. Hoping to reassure their young hire’s parents about her safety, her supervisors at Keane paid several visits to Ms. Taneja’s family home in nearby New Delhi. They outlined the security measures Keane takes to protect employees, such as providing a shuttle service to and from work, and having security escorts accompany young women who are riding home alone. "All of that adds to my mom and dad’s confidence," Ms. Taneja says.
   "Such efforts create a bond, not just between the employees and the organization, but also with the families, and that is key to our retention strategy," said Ritu Anand, a human-resources executive at Tata Consultancy Services Ltd., one of India’s largest technology and outsourcing companies, in an email.
   Keane, which is based in San Ramon, California, and operates in 10 countries, goes to great lengths to win parents’ confidence. The company, which employs 14,000 people world-wide and has $1 billion in annual revenue, invites parents to attend orientation sessions for the 200 to 300 new hires in India that start every few weeks. Because Keane isn’t a household name, some parents worry that working there mightn’t enhance their child’s marriage prospects, a key consideration in India, or are concerned about money. "They’ll ask, ’how much will my son get?’ " says Sudip Mandal, Keane’s head of recruitment in India.
   Other parents want to make sure that transportation to and from work is safe, especially for young women. Those anxieties were reinforced last fall by the rape and murder of a 22-year-old outsourcing employee of Wipro Technologies Ltd. on her way to the office for a night shift. Keane’s Mr. Mandal assures parents that Keane conducts rigorous background checks on local drivers before hiring them, and checks them daily to make sure they are alert and aren’t under the influence of alcohol.
   Like much of the industry, Genpact Ltd., a spinoff of General Electric Co. that has more than 34,000 employees in India, holds periodic "Family Days" for employees to allow parents and other relatives to see what they do. At a Genpact Family Day late last year, executives gave a presentation about the company’s business to 75 or so workers and family members. Then family members watched a talent show featuring their young relatives singing and dancing. Amarjit Vohra says she was initially opposed to her 24-year-old daughter Pawanpreet working at Genpact, mainly because of late-night safety concerns. But she says Family Day put her at ease. "I got to see the workplace from the inside," the elder Ms. Vohra says.
   Tim Huiting, vice president of human resources at Convergys Corp., a Cincinnati-based outsourcing firm with 12,000 employees in India that handles customer service and billing for clients such as Dupont Co., Whirlpool Corp. and AT&T Inc., says, "People here now look at outsourcing opportunities as one of the most attractive career options for their children."
   [A] allows employees’ parents and other relatives to come on "Family Days".
   [B] says that she at first disapproved of her daughter’s working at Genpact.
   [C] emphasizes the importance of his organization’s bound with employees’ families.
   [D] pays several regular visits to employees’ families according to his retention strategy.
   [E] invites new employees’ parents to attend orientation sessions.
   [F] suggests that parents now see the significance of outsourcing opportunities.
   [G] assures employees’ parents of the qualifications and reliability of his company’s drivers.
Sudip Mandal
选项
答案G
解析 Sudip Mandal出现在文中第四段。该段讲到，Mandal向员工的父母保证，Keane在招募当地司机之前对他们进行了严格的背景核查，而且每天还会做日常检查，确保他们保持警惕和清醒的头脑，不会酒后驾车。G中提到的qualifications and reliability(资格和可靠性)是这些措施的目的的概括，assures和drivers是文中的原词复现，故确定G为本题的正确答案。
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