首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
admin
2010-08-16
44
问题
• Read the article below about customer services.
• For each question 23-28 on the opposite page.choose the correct answer.
• Mark one letter(A,B,or C)on your Answer Sheet.
Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition.It’s one of the strengths a small business has,and by emphasizing customer service,you can compete with larger companies who may offer more variety,lower prices,and other perks you can’t afford.Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible.
If a customer has a problem.apologize and fix the problem.Make sure to let customers let off their grievances,even if you are tempted to interrupt and over a refund creates ill will.Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer.Obviously,some customer requests are too outrageous to comply with.If that’s the case.do your best to offer a moderate,appealing alternative.
Ask your customers to rate your service on a regular basis.This can be done via a short questionnaire included with every product sold or mailed to key clients.Keep the questionnaire short so that it is not a burden for customers to complete.Always let customers know the purpose of the survey is to serve them better.If they fill out thesurvey and have no problems,it is a reminder of what good service you offer.If issues do arise,they can be addressed.
You must be flexible when it comes to your customers and clients.This means doing a project for a client in a pinch,having an early morning meeting even if you like to sleep in,and meeting on Saturday even if you usually reserve your weekends for yourself.
Flexibility can also mean getting information for your client,even though it may not be in your area of expertise.Say,for example,you’re catering a wedding and your client needs information on Irish wedding customs.It’s just as easy to make a call to your local library and fax the information to your client as it is to say‘I don’t know anything about that.’And making that extra effort will ultimately pay off with a very satisfied customer.
Make your customers believe they are important to you by always appearing to go the extra mile.Build a little cushion into a deadline and deliver early.
If your customer need some extra service.you should
选项
A、politely say no to them.
B、offer as much help as you could.
C、fax the related information to them.
答案
B
解析
本题可以用排除法。倒数第二段的倒数第二句告诉我们给当地图书馆打个电话(询问一下),然后把相关信息传真给客户和直接对客户说“对此我一无所知”一样容易。既然如此,我们为什么不做前者呢?而且这样做得到的回报是“a very satisfied customer”,因此A项可以排除了。C项提到的做法只是就这个例子而言的,而B项的叙述是全面的,所以选B。
转载请注明原文地址:https://kaotiyun.com/show/FGbO777K
本试题收录于:
BEC初级阅读题库BEC商务英语分类
0
BEC初级阅读
BEC商务英语
相关试题推荐
•ReadthearticlebelowaboutcreditcardinAmerica,andthequestionsontheoppositepage.•Foreachquestion13--18,mark
•Lookatthesesentencesandthefourparagraphs.•Whichclip(A,B,CorD)doeseachsentencereferto?•Foreachsentence1-7
•Readtheadvicebelowaboutdeliveringalecture.•Inmostofthelines34-45thereisoneextraword.Itiseithergramma
USAirwaysGroupInc.willadd23positionsatCharlotte/DouglasInternationalAirportinNovember.Thejobsarefromtheresult
•Forquestions1-8youwillheareightshortrecordings.•Foreachquestion,markoneletter(A,BorC)forthecorrectans
Question1-8•Forquestions1-8youwillheareightshortrecordings.•Foreachquestion,markoneletter(A,BorC)fo
Afterasharpfallin2000,companyprofitsrecoveredslightlythefollowingyear.Profitsdecreasedsteadilythroughouttheth
•Readtheapplicationletterbelow.•Aresentences16-22ontheoppositepage’Right’or’Wrong’?Ifthereisnotenoughinform
Thesalehardlychangedthroughouttheperiod.
Thecompany’sturnoverdecreasedsteadilybetween2000and2002whereasitsprofitdeclinedslightlybeforestartingtorecover.
随机试题
A.被动扩散B.主动转运C.膜孔转运D.促进扩散E.胞饮作用黏附于细胞膜上的某药物随着细胞凹陷而进入细胞内的是
检验检测机构应该具有固定的场所和工作环境,满足检验检测要求。工作环境不满足要求时,可以采取()方式,确保检测室的良好状态。
房地产估价师注册分为()。
某小企业以80万元价格对外出售厂房,该房产的原值为100万元,已提折旧60万元。该房产适用的营业税率为5%。请回答下列问题:该企业固定资产的以下相关业务通过“固定资产清理"科目进行核算的有()。
下列我们日常生产生活所需的产品中,不属于发酵产品的是()。
甲与乙分别出资60万元和240万元共同设立新雨开发有限公司(下称新雨公司),由乙任执行董事并负责公司经营管理,甲任监事。乙同时为其个人投资的东风有限责任公司(下称东风公司)的总经理,该公司欠白云公司货款50万元未还。乙与白云公司达成协议约定:若3个月后仍不
为了保证植物的存活率,移栽植物时,最好在阴天或傍晚,必要时还得去掉部分枝叶,这一现象与哪一选项没有关系?()
成为中国共产党历史上生死攸关的转折点的会议是()。
依次填入下列横线上的关联词语,最恰当的一组是()①上千吨的轮船碰上这样大的风浪也得上下颠簸,______这么一条小船。②挖这样的井,占地多,不合算,______井的四周都是沙土,很容易塌。③改革后,产品质量提高了,款式新颖了,_
设D={(x,y)|x2+y2≤2x,0≤y≤x},且f(x,y)=x2=(x,y)dxdy,则(x,y)dxdy=_________________.
最新回复
(
0
)