首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of
I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of
admin
2013-03-23
41
问题
I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of a society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so-called "Service" organizations--Staff before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren’t enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that unshrounding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining moms close earlier or menu choice is curtailed. As for us guests ( and how the meaning of that word has been whittled away), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" ( i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don’t , especially when I am paying for "service".
Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance? I fervently hope so because it’s happening, sadly, in all walks of life.
Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere.
In the writer’s opinion, the quality of service is changing because ______.
选项
A、the customers’ demands have changed
B、the staff receive more consideration than the customers
C、the customers’ needs have increased
D、the staff are less considerate than their employers
答案
B
解析
参见第一段最后一句。作者认为现在所谓的“服务”机构的宗旨是员工置于服务之上。
转载请注明原文地址:https://kaotiyun.com/show/FphK777K
0
专业英语四级
相关试题推荐
Listeningtoothersisanimportantpartofcommunication.Manymoreerrorsanddifficulties【C1】______misunderstandingwhatyou
Listeningtoothersisanimportantpartofcommunication.Manymoreerrorsanddifficulties【C1】______misunderstandingwhatyou
Howeverimportantwemayregardschoollifetobe,thereisnodenyingthatchildrenspendmoretimeathomethanintheclassro
Traditionalsuperstitionsandbeliefs【C1】______disappearaltogether;theyassumenewformsand【C2】______tocontemporaryconditio
Inanysociety,nomatterhow【C1】______,someindividualshaveauthority【C2】______others,atleastwithinalimitedsphere.Obed
Howmanyrefugeeshavereturnedhomeearlierthisyear?
Theyallreturnedtothevillage,______thattheclangerwasover.
Theageatwhichyoungchildrenbegintomakemoraldiscriminationsaboutharmfulactionscommittedagainstthemselvesorothers
Icanthinkofnobettercareerforayoungnovelistthantoforsomeyearsasub-editoronaratherconservativenewspaper.The
Itwas______thattherestaurantdiscriminatedagainstblackcustomers.
随机试题
唐氏综合征患儿染色体核型标准型为
下列员工福利中,不属于法定福利的是()。
某投资者购买了执行价格为25元、期权价值为4元的看涨期权合约,并卖出执行价格为40元、期权价值为2.5元的看涨期权合约。如果该期权的原生资产的价格在到期时上升到50元,并且在到期日期权被执行,那么该投资者在到期时的净利润为(忽略交易成本)()
李某决定于2006年11月购买一套普通住房自住,经估价该住房市场价格为100万元。李某准备向银行申请个人住房公积金贷款。李某的住房公积金账户本息余额为20000元,李某在10月份缴纳的住房公积金为250元,其单位缴纳的比例与职工相同。李某离法定退休年龄还有
《百家讲坛》栏目主要靠主讲人讲,体现的主要教学方法是()。
双榆树东里社区是一个老旧社区,有楼房33栋,居民3163户,居民代表72名。社区居民委员会通过民主决策规范社区公益金使用流程,实行社区活动和服务项目化管理:(1)了解居民服务需求;(2)研提社区公益金使用方案;(3)召开居民会议讨论通过使用方案;(4>社区
有人说。做事情要先想再干,有人说,要边干边想,有人说,要先干再想,说说你的看法,你认为哪种说法最好?
下列选项能够描述图中物理现象的是:
清末司法改革,在诉讼程序上实行()。
Theslogan"scientifictruthisamatterofsocialauthority"hasbecomedogmatomanyacademicinterestgroupswhohavebeen__
最新回复
(
0
)