首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
On a train, you overhear a woman phoning her office. Why has she phoned?
On a train, you overhear a woman phoning her office. Why has she phoned?
admin
2010-12-18
60
问题
On a train, you overhear a woman phoning her office. Why has she phoned?
Woman: Jenny, hi, it’s me. I’m on the train and it’s stuck somewhere just outside the station -- signalling problems or something ...Yes, I know, sorry, but there’s nothing I can do about it. Anyway, listen, could you check my diary and see when I’m supposed to be with those marketing people ... it’s on my desk ...... Oh, isn’t it? Oh, that’s strange. And it’s not in the drawer? I wonder ... Oh, I know, I must have left it in Jimmie’s office after yesterday’s meeting. You couldn’t get it and then ring me back, could you? Sorry to be a nuisance.
Woman: If you have to deal with a customer who keeps ringing your office about a problem you think you’ve already dealt with, it’s important to be forceful. Make them understand that you really sympathise with their problem, but decide on a course of action early in the conversation and try to keep it moving quickly to avoid any difficult areas. If you can, it might be worth your while trying to discover if there is another reason for their persistence, to try to do something about it before they call again.
选项
A、Don’t let them force you to agree to something.
B、Don’t be too sympathetic towards them.
C、Don’t allow them to stay on the phone too long.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/GG2d777K
本试题收录于:
BETS三级听力题库北京英语水平考试(BETS)分类
0
BETS三级听力
北京英语水平考试(BETS)
相关试题推荐
Youareaskedtowriteacompositioninwhichyougiveyourownopinionsonthefollowingstatement:Trafficandhousingpro
Youhaveapart-timejobinabookshop.Themanagerwantstomaketheshopmorepopularamongyoungpeopleandasksyoutowrite
Agreatnumberofpeoplethinkthatthosewithuniversityeducationshouldgethigherpaythanthosewithout,fortheybelievet
Writeaboutthefollowingtopic:Technologygivesyoungpeopletodayknowledgeandpowerthattheyhaveneverhadbefore.Th
CONVERSATION2(Questions5-8)Thewomanisworkingatthecampus【L5】______office.Themancanworkatleast【L6】______hoursawee
Youwillhearfivepeoplegivingreasonswhychildrenlearntheirmothertonguesowell.Beforeyoulisten,readthelistof
Youoverhearayoungmantalkingabouthisfirstjob.Howdidhefeelinhisfirstjob?
UNDERTHECITYSTREETSWhileskyscraperofficesandelegantapartmentblocksremainthepublicfaceofmostmajorcities,t
TooPoliteforWordsAJapanesecolleaguetheotherdaywastalkingaboutameetingwithamanwhomsheabruptlydescribedu
AthatmaycauseourbloodvesselstobecomemoreandmorenarrowBforpregnantwomentotakeduringtheirlastsixmonthsofp
随机试题
伤寒病病原学检查时,病程第一周应采集的标是
关于先张法与后张法相比不同点的说法,正确的有()。
以下软件中()属于应用软件。
下列各项属于资金信托的是( )。Ⅰ.股权信托Ⅱ.债权信托Ⅲ.单独管理资金信托Ⅳ.公益资金信托
AS公司2005年3月1日购入A公司30万股股票作为短期投资,每股价格为6元。5月20日收到A公司分派的现金股利4.5万元,股票股利15万股。收到分派的股利后,AS公司持有A公司股票每股成本为( )元。
学前教育是指从_______到六岁儿童的教育。
围绕着人与神、人与社会、人与自然等问题的思考,公元前6—5世纪,东西方社会几乎同时诞生了一批伟大的思想先哲。下列说法正确的是()。
给定资料1.少数民族文化是中华文化的重要组成部分,是中华民族的共有精神财富。在长期历史发展过程中,我国各族人民创造了各具特色、丰富多彩的民族文化。各民族文化相互影响、相互交融,不断丰富中华文化的内涵,增强了中华文化的生命力和创造力,提高了中华民族
设n阶方阵A、B、C满足关系式ABC=E,其中E是n阶单位阵,则必有()
Povertyisamongaseriesofsocialillsandinjusticesthatjustaboutanypersonwhohassomeunderstandingofasocialconsci
最新回复
(
0
)