首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Dealing with Criticism A)No one likes getting criticism. But it can be a chance to show off a rare skill: taking negative feedba
Dealing with Criticism A)No one likes getting criticism. But it can be a chance to show off a rare skill: taking negative feedba
admin
2015-01-31
62
问题
Dealing with Criticism
A)No one likes getting criticism. But it can be a chance to show off a rare skill:
taking negative feedback(反馈)well. It is a skill that requires practice, humility and a sizable dose of self-awareness. But the ability to learn from criticism fuels creativity at work, studies show, and helps the free flow of valuable communication.
B)Tempering an emotional response can be hard, especially "if you’re genuinely surprised and you’re getting that flood of anger and panic," says Douglas Stone, a lecturer at Harvard Law School and co-author of "Thanks for the Feedback."
C)Gillian Florentine was stunned when a supervisor at a previous employer accused her of working "under the cover of darkness." She was gathering internal data for a proposal she planned to present to him on scheduling flexibility for information-technology employees, says Ms. Florentine, a Pittsburgh human-resources consultant. She knew she should respond calmly, acknowledge that she sometimes made decisions on her own and ask specifically what had upset him. Her emotional response overrode her judgment, however. "I was like, ’Are you kidding me?’ " she says. "I felt offended and personally hurt," and responded in an angry tone. Ms. Florentine later smoothed over the rift and promised to keep the boss better informed. But she told him that his wording had "felt like a personal attack on my integrity."
D)Many employees don’t get much practice receiving negative feedback, managers say. It is out of fashion, for one thing: Some 94% of human-resources managers favour positive feedback, saying it has a bigger impact on employees’ performance than criticism, according to a 2013 survey of 803 employers by the Society for Human Resource Management and Globoforce. Performance reviews are infrequent, with 77% of employers conducting them only once a year.
E)When people are criticized, the strong feelings that follow can be tough to control. "If you end up in a puddle of tears, that’ s going to be the memorable moment," says Dana Brownlee, founder of Professionalism Matters, Atlanta, a corporate-training company.
F)If tears well up or you feel yourself becoming defensive, ask to wait 24 hours before responding, says Brad Karsh, president of JB Training Solutions, Chicago, a consulting and training company. "Say, ’thank you very much for the feedback. What I’d like to do is think about it.’ "
G)People react badly to feedback for one of three reasons, says Mr. Stone: The criticism may seem wrong or unfair. The listener may dislike or disrespect the person giving it. Or the feedback may rock the listener’ s sense of identity or security.
H)Some people distort feedback into a devastating personal critique. Mr. Stone suggests writing down: "What is this feedback about, and what is it not about?" Then, change your thinking by eliminating distorted thoughts. "The goal is to get the feedback back into the right-sized box" as a critique of specific aspects of your current performance, he says.
I)Mr. Stone recalls a meeting years ago where a client tossed down on the table a report he and his colleague and co-author Sheila Heen had written and yelled, "This is a piece of s—!" Mr. Stone says his heart sank: "I’m thinking, ’This meeting is not going well.’ " But Ms. Heen had a comeback: "When you say s—, could you be more specific? What do you mean?" The questions touched off a useful two-hour discussion, Mr. Stone says. Ms. Heen confirms the account.
J)"What" questions, such as "What evidence did you see?" tend to draw out more helpful information, says productivity-training consultant Garrett Miller. Questions that begin with "why," such as, "Why are you saying that?" breed resentment and bog down the conversation, says Mr. Miller, chief executive of CoTria, Tranquility, N. J.
K)It is tempting to dismiss criticism from a boss you dislike. Lori Kleiman, a speaker and author on human-resource issues in Chicago, finished a sales call several years ago by signing up a new client. A manager who had been listening in called afterward, congratulated her, then delivered a critique: Ms. Kleiman said "like" too often while talking to the client. Ms. Kleiman felt angry at the call, because she felt this manager frequently "one- upped" her, and at first dismissed the feedback, she says. But after some thought, she saw that the manager was right. As a result, she says, she began to choose her words more carefully and broke the habit.
L)Extra restraint is needed if a boss or colleague issues a critique in a meeting in front of others. "Don’t create a scene. Just nod and keep a smile," says Mr. Karsh. Later, acknowledge the feedback, but explain that it wasn’ t appropriate or helpful to receive it in front of others. Ask that in the future, "we have those discussions one-on-one," he says.
M)Employees tend to become less defensive if they receive frequent feedback, says Catalina Andrade, training and benefits manager at Tris3ct, a Chicago marketing agency. Tris3ct trains managers to give frequent, direct feedback and to show understanding while doing so.
N)Some feedback may actually be out of line with your performance or character. It is fair to ask a supervisor about the basis for the critique, Mr. Karsh says. If the boss hasn’t bothered to gather estimations from co-workers, clients or customers who know and depend on your work, it may be all right to ask that their evaluations be included.
O)After reflecting on feedback for a while, however, most people realize, "I can totally see why someone would say that," Mr. Karsh adds. Mr. Miller, the productivity consultant, says he was angry when a boss on a previous job scolded him for hosting an informal team strategy meeting the night before an all-employee conference. The meeting was productive. But the boss criticized Mr. Miller, reminding him of the boss’s directive that no conference gatherings were to begin until the next day. "I was screaming in my mind," Mr. Miller says, but he kept quiet. After some thought, he realized that "it wasn’ t about whether I made a good business decision. It was about his authority." He called the boss and left a voice-mail apology, saying he should have cleared his plans in advance. "All feedback has some truth in it," even if only to reveal how others think, Mr. Miller says. Before dismissing it, ask yourself, "What I can learn from this?"
There are three reasons which may cause people feel angry on hearing negative feedback.
选项
答案
G
解析
此句意为有三个原因会导致人们在听到批评后火冒三丈。根据题干中的three reasons which may cause people feel angry可以定位到G段。题干与文中People react badly to feedback for one of three reasons.形成对应关系。
转载请注明原文地址:https://kaotiyun.com/show/GGh7777K
0
大学英语六级
相关试题推荐
A、Twostudiesonblindness.B、Waystoreducetheriskofblindness.C、Blindnessamongyoungeradults.D、Adiseaseleadingtobli
A、Sheiseagertobeacceptedbytheuniversity.B、SheiswaitingtoseeifshecouldgetthejobfromCole’s.C、Sheisexpectin
A、Toprovewomen’sdiligence.B、Toseekgenderequalityoncampus.C、Toimprovetransportationandaccommodation.D、Toputpress
A、Hewon’tbereadyuntilnextweek.B、HeisavailableanydayexceptWednesday.C、HewillbebusybeforeWednesday.D、Hecanme
A、ItisclosingdownsomefactoriesintheUS.B、Itnolongeroffershigh-payingjobs.C、Thenumberofitsemployeesisdoubled
NewtechnologylinkstheworldasneverbeforeOurplanethas【B1】______.It’snowa"globalvillage"wherecountriesareonlyse
ImprovingthebalancebetweentheworkingpartofthedayandtherestofitisagoalofagrowingnumberofworkersinrichWe
A、Amancarefulwithmoney.B、Abook-lover.C、Anoisyreader.D、Atrouble-maker.A选项表明,本题考查人物性格或爱好等。由对话中男士提到的BeforeIpaymymon
Thelongestbullruninacenturyofart-markethistoryendedonadramaticnotewithasaleof56worksbyDamienHirst,"Beaut
随机试题
电子束焊枪,为减小金属蒸汽和离子对电子枪工作稳定性的影响,可以设置()个聚焦线圈,并在电子束通道上设置小直径光阑。
李某被县公安局以涉嫌盗窃为由刑事拘留,后被释放。李某向县公安局申请国家赔偿,遭到拒绝,经复议后,向市中级法院赔偿委员会申请作出赔偿决定。下列哪一说法是正确的?
可调价格合同中对一周内因非承包人原因停水、停电、停气造成停工累计超过()小时可调整合同价款。
根据《民法通则》规定,()周岁以下的未成年人是无民事行为能力人。
工商行政管理的主体是()。
生产、销售有毒、有害食品罪是指在生产、销售的食品中掺人有毒、有害的非食品原料的,或者销售明知掺有有毒、有害的非食品原料的食品的行为。根据上述定义,下列构成生产、销售有毒、有害食品罪的是()。
当x≠0时,函数f(x)满足f(x3)+2f()=3x,则f’(1)=_________.
甲男与乙女通过网聊恋爱,后乙提出分手遭甲威胁,乙无奈遂与甲办理了结婚登记。婚后乙得知,甲婚前就患有医学上不应当结婚的疾病且久治不愈,乙向法院起诉离婚。下列说法正确的是
人民币(RenminbiorRMB)是中国大陆地区的法定货币。中国人民银行(thePeople’sBankofChina)是国家管理人民币的主要机构,负责人民币的设计、印制和发行。从1948年开始,人民币一共发行了五套。目前市场上流通的主要是第
Theincreaseinglobaltrademeansthatinternationalcompaniescannotaffordtomakecostlyadvertisingmistakesiftheywantt
最新回复
(
0
)