首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Look at the statements below and at the five extracts on the opposite page from the annual reports of five mobile phone compan
• Look at the statements below and at the five extracts on the opposite page from the annual reports of five mobile phone compan
admin
2010-01-28
63
问题
• Look at the statements below and at the five extracts on the opposite page from the annual reports of five mobile phone companies.
• Which company (A, B, C, D or E) does each statement (1-8) refer to?
• For each statement (1-8), mark one letter (A, B, C, D or E) on your Answer Sheet.
• You will need to use some of these letters more than once.
A
Our management team is dedicated to delivering operational excellence and improved profitability. In the coming year, we will focus our marketing on professional young adults, who represent the high value segment of the market and who - according to independent research - are most likely to adopt our more advanced mobile data products. Customer retention is central to our strategy, and we have been successful in reversing the customer loss of recent years by loyalty and upgrade schemes. A restructuring programme, resulting from changing marketing conditions, has seen our workforce scaled down to 6,100 people.
B
As the only network operator in the country, our marketing is aimed at expanding the size of the market. In the business sector, we have targeted small and medium-sized businesses by offering standardised services, and large customers by offering tailored telecommunications solutions. We have been at the fore- front of introducing new telecommunications technology and services and have recently distributed 150 of our most advanced handsets to customers to assess the likely demand for advanced data services. Last year, the industry recognised our achievement when we won a national award for technological progress.
C
A new management team has driven our improved performance here. It is committed to bringing the business into profitability within three years after reaching break-even point in the next financial year. We are focused on delivering rising levels of customer service and an improvement in the quality and utilisation of our network. Good progress has been made on all these fronts. The cost of acquiring new subscribers has been reduced and new tariffs have been introduced to encourage greater use of the phone in the late evening.
D
We have continued to expand our network in a cost-efficient manner and have consolidated our retail section by combining our four wholly-owned retail businesses into a single operating unit. We expect this to enhance our operational effectiveness and the consistency of our service. Our ambition is to give customers the best retail experience possible. We were, therefore, delighted earlier this year when we won a major European award for customer service. This was particularly pleasing to us as we have always given high priority to customer satisfaction and operational excellence.
E
Here, we are focused on continuously realising cost efficiencies as well as improving the level of customer satisfaction and retention. We have already taken effective measures to reduce customer loss and to strengthen our delivery of customer service. The quality of our network has improved significantly over the past year and an increase in the utilisation of our network is now a priority. The operation of our customer service centre has been outsourced to a call centre specialist and this has led to a substantial increase in the level of service.
This company has grown without undue expense.
选项
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/GaKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whathasthecompanyrecentlydone?
A、 B、 C、 A句子是询问打算申请哪家公司的Which疑问句。一定要注意听Whichcompanies。
Whattypeofservicedoesthecompanymostlikelyprovide?
Whatdoesthespeaker’scompanydo?
WhatdoesthecompanyplantodoinChina?
Whatistheadvertisementmainlyabout?
Whatistheadvertisementmainlyabout?
Whatistheadvertisementmainlyabout?
Whatistheadvertisementmainlyabout?
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.(Thecandidatechoosesonetop
随机试题
Whendidthewomanparkhercarinthegarage?
ESP发出平衡纠偏指令,转向不足产生向理想轨迹曲线_______的偏离倾向。
甲家盖房,邻居乙、丙前来帮忙。施工中,丙因失误从高处摔下受伤,乙不小心撞伤小孩丁。下列哪些表述是正确的?
两条明渠过水断面面积相等,断面形状分别为:(1)方形,边长为a;(2)矩形,底边宽为2a,水深为0.5a。它们的底坡与粗糙系数相同,则两者的均匀流流量关系式为()。
根据《合同法》的规定,承诺到达要约人时,对当事人产生的法律后果是( )。
下列选项中,关于进口机械的预算价格计算不正确的叙述是()。
下列关于混凝土中掺入减水剂的说法,正确的是()。
发行人应与上市推荐人签订上市推荐协议,规定双方在上市申请期间及上市后半年内的权利和义务。( )
光纤线路的环型结构中,所有节点首尾相连成封闭回路的光纤链路,这种结构的突出优点是______。
ABecauseoftheirhighrateofpredation,BitisnotunusualforrabbitsCproducingmorethansixDlittersofyoungperyear.
最新回复
(
0
)