首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
admin
2013-05-18
83
问题
Read the article below about doing business online.
Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
The Secret of Success for Online Businesses
The secret of success in electronic commerce(0)_B_in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of(19)______between a business and the buying public.
There are a number of factors in a real-world shop that(20)______people’s perceptions of a business: these(21)______the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers, most of these factors do not(22)______a part. In the(23)______of these factors, the way customers are(24)______when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can(25)______their business. Preventing them from doing that means meeting them on their own(26)______and providing them with what they want.
This necessity, in(27)______, means that companies that sell over the net must get back-end functions right. Imposing(28)______requirements on customers will not work; a business that(29)______on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered(30)______, and the staff should look for ways of helping even the most awkward customers(31)______, as is more usual, trying to find some(32)______to blame the customer for any problem.
An important, final point is that it is vital that all addresses, web links and phone numbers work properly and efficiently. This ought to(33)______without saying. Experience, however, shows that it does not.
选项
A、enclose
B、consist
C、include
D、contain
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/GjoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
•Readthearticlebelowabouthowtohandleworkaftertreatmentforcancer.•Choosethecorrectwordorphrasetotillea
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfand
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfan
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfan
A.askforpermissionB.decreasepriceC.makeasuggestionD.makeapromotionE.makeanarrangementF.demand
Youwillhearfivestatementsinwhichpeopletalkabouttheiropinionsonbusinessmeetings.Foreachrecording,decideeac
随机试题
下列氨基酸中属于碱性氨基酸的是
秋季,某养殖户树林下放养的1500只3月龄草鸡生长不良,腹泻、消瘦、贫血。近几天每天死亡十多只。磺胺氯吡嗪钠可溶性粉经饮水给药5天,未见效。【假设信息】如肠道有粟粒大小的结节,进一步检查应采用的方法是()
A.环磷酰胺B.丝裂霉素C.羟喜树碱D.丙酸睾酮E.氟他胺属于破坏DNA的抗生素的抗肿瘤药是()。
()是指根据主管机关或人民法院的指定而产生的代理。
灭火器维修由具有灭火器维修能力(从业资质)的企业,按照各类灭火器产品生产技术标准进行维修,首先进行灭火器外观检查,再按照拆卸、报废处理、水压试验、清洗干燥、更换零部件、再充装及气密性试验、维修出厂检验、建立维修档案等程序逐次实施维修。下列关于灭火器维修正确
20世纪90年代我国学术界出现一场“电算化”与“信息化”之争,其实会计电算化与会计信息化本质上并不存在差异。()
下列说法符合我国《人口与计划生育法》规定的是()
厌学是低龄学生中常见的一种现象。一份调查报告显示,850名被调查有厌学情绪的低龄学生中,有511名在最近4个学期成绩呈持续下降趋势。因此,研究者认为,厌学的学生成绩会持续下降,这是因为其厌学情绪会导致旷课、逃学等现象,对教师和家长也会产生逆反心理和抵触情绪
领导要通过微博进行一次微博论坛活动,与网民进行在线交流,回答网民问题,让你来负责,你怎么组织?
她怎能忍受如此的不幸。
最新回复
(
0
)