首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
admin
2013-08-22
28
问题
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Which article(A, B, C, D or E)does each statement 1—8 refer to?
For each statement 1—8, mark one letter(A, B, C, D or E)on your Answer Sheet.
You will need to use some of these letters more than once.
There is an example at the beginning, (0).
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller’s clients come from this constituency, support must be a central tenant of a vendor’s offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
Now Web hosting providers attach great importance to quality support.
选项
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/Gk7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
WhattypeofbusinessisHarmonyforLess?
Whatkindofbusinessdoesthewomanworkat?
(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.Careerdevelopment:theimportanceofacquiringarange
Makingoffers提出报价
Doyouthinkthatcompaniesshouldcontrolthenumberofextrahoursstaffwork?(Shouldcompaniesdecidehowmanyextrahourss
StrategicPlanning:thefactorsinvolvedinmanagingchangeeffectivelywithinanorganization
TaskOne-Job•Forquestions13-17,matchtheextractswiththepeople,listedA-H.•Foreachextract,choosethejobeachsp
QualitiesofLeadershipIntroduction1Inthespeaker’sopinion,thereare______mostimportantqualitiesforgoodleade
•Youwillhearacollegelecturertalkingtoaclassofbusinessstudentsaboutasupermarketchain.•Asyoulisten,forquest
•Readthetextbelowaboutthelogistics.•Inmostofthelines41-52thereisoneextraword.Itiseithergrammaticallyinco
随机试题
A、nineteenthB、ninthC、southernD、fifthCA,B,D项发清辅音[θ],而C项发浊辅音[z],因此选C项。
布制隔离衣的穿脱方法?
患者男,19岁。发热、体温最高39℃,干咳6天,伴咳痰3天,咳少量白色黏痰,偶有痰中带血。查体:面部潮红,右肺肩胛下区可闻及少许小水泡音。胸片示右侧肺野中内带可见斑片状密度增高影,边界不清。若患者应用阿莫西林克拉维酸足量静滴5天后,体温无明显下降,仍有
根据调节池的功能,可将其分为()。
工程建设过程中需要与当地政府有关部门的协调工作,应由( )办理。
某学校购买一批牛奶到一敬老院慰问老人。如果送给每位老人4盒牛奶,那么还剩28盒;如果送给每位老人5盒,那么最后一位老人又不足4盒,则该敬老院的老人人数至少是:
行政诉讼的一审程序由起诉、受理、审理和裁判四个相互衔接的阶段构成,下列相关表述中,不正确的是()。
有以下程序voidfun(char*s){chara[10];main(){char*p="PROGRAM";strcpy(a,"STRING");fun(p);sa;}printf("%s\n",p);}程序运行后的输出结果是(此
Asthemanagerwasawayonabusinesstrip,Iwasaskedto______theweeklystaffmeeting.
The(grow)______ofonlineshoppingisproducingafundamentalchangeinconsumerbehavior.
最新回复
(
0
)