A、Long years of job training. B、High emotional intelligence. C、Distinctive academic qualifications. D、Devotion to the advance of

People write to ask me if there’s correlation between academic intelligence and emotional intelligence. My answer is no. You can have a high IQ and a high EQ, which, of course is a winning combination, or be high in one and low in the other. The best study was done at Bell Labs in New Jersey, a very high IQ place. They do research in development for the communications industry. In the division of electronics engineers, who were designing equipment so advanced that they work in teams of up to 150, co-workers and managers were asked to nominate the standouts—the stars in productivity and effectiveness. They came up with 10 or 15 names, and that group of stars was compared with everyone else. It turned out there was no difference in IQ, no difference in academic qualifications, no difference in years on the job. The only difference was emotional intelligence. The stars were people who knew how to get along. He knew how to motivate themselves, usually the kind of people you like to hang out with. When these people run up against to a technical problem, to which they have to turn to someone else for an answer, they e-mail and get the answer right away, because they built up networks of people before they needed them. The other people would e-mail and wait up to two weeks for an answer. So you can see how being good in the interpersonal realm actually was a direct benefit, even for effectively pursuing a technical task.
16. What does the speaker say about Bell Labs?
17. What categorizes the stars nominated at Bell Labs?
18. What does the speaker say contributes to effectively pursuing a technical task?