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VYPERIAS COMPUTERS 254 Leviath Drive, Green Point, NSW 2251

admin2018-11-19  8
问题                                                       VYPERIAS COMPUTERS
                                          254 Leviath Drive, Green Point, NSW 2251
                                                                (+612)555-9634
Dear Ms. Dempsey,
On behalf of Vyperias Computers, thank you for your business! We hope that you are completely satisfied with your purchase and that you will rely on us for all your computer needs. At Vyperias, we take steps to provide only the highest quality products and services, which is why we have had so many repeat customers over the last 15 years.
We understand that our success relies upon our commitment to our customers, so we are always happy to hear your comments and suggestions on areas you feel need improvement. We would greatly appreciate it if you could take the time to fill out the enclosed feedback form and let us know about your experience using our products and services. One of our supervisors will get in touch with you regarding any concerns you might have:

Once again, thank you, and we are looking forward to hearing from you.
Best regards,
Jimmy Cuevas
Director, Research and Development

Comments: I was very impressed with the service I received from your staff. The store representative who attended to me was friendly and patient when I was asking about the features of each laptop. His knowledge of computers really helped me in choosing a unit that is perfect for my lifestyle. However, I think your prices are a little more expensive than others. I was walking around the mall last weekend and learned that some stores are selling the laptop I bought from you at 10 percent less than what I paid for mine. Although I have no complaints about your services, your company might want to look into this matter more closely.
How did you hear about us? I saw your advertisement in a newspaper.
Could a Vyperias supervisor get in touch with you regarding your response? Sure, that is not a problem.
Why was the letter written?
选项 A、To give details about a transaction
B、To verify the cancellation of an order
C、To solicit information from a client
D、To announce the promotion of an employee
答案C
解析 本题问的是写信的原因，因此应定位至第一封邮件。应该特别注意邮件中与题干的核心线索相关的内容。邮件中提到“We would greatly appreciate it if you could take the time to fill out the enclosed feedback form and let us know about your experience using our products and services．”即请填写好信件中附的反馈表并告知使用本公司产品和服务的经验。所以(C)To solicit information from a client是正确答案。作为参考，应理解在邮件的前半部分中提到了对顾客购买产品的感谢和对公司产品表现出的自豪感。
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