"Admissions Office" Why does the woman say this:

Narrator: Listen to part of a conversation between a student and an admissions assistant.
Student: Excuse me, but the secretary referred me to your office.
Assistant: Yes?
Student: I’m a new student... well, actually, I’m not enrolled yet, but I’m trying to get all my  Q18
    admissions applications turned in today.
Assistant: What’s your name?
Student: Robert Franklin.
Assistant: Middle initial?
Student: T.
Assistant: Oh, I see. Wait a minute and we’ll find out what you have to do...Well, according to
    the records here, you have your admissions form, a financial aid application, three
    letters of recommendation, transcripts from Regional College... so that’s everything you  Q19
    need except a transcript from County Community College.
Student: That’s what I thought. You see, I took a couple of courses there during the summer
    because it’s close to my parent’s house. Anyway, almost all of my first two years is from
    Regional College, and, uh, that’s where I’m transferring from. In fact, the credit for the
    community college courses appears on the transcript from Regional College as transfer
    credit, but, uh, it doesn’t show my final grades in the courses.
Assistant: Oh, and you haven’t been able to register for your courses here at State University  Q20
    because the computer shows that you are missing some of your application materials.
    Is that it?
Student: Exactly. What I was wondering is whether you have, like a policy for this kind of
    situation so I could go ahead and register for this first semester while we wait for the
    transcript to get here. It should be here now. I requested it the same time that I requested a
    transcript from Regional College, but they’re just slow at County Community.
Assistant: That happens sometimes  Do you have a copy of your transcript from County
    Community College?
Student: Yes, I do. It’s right here. Of course, it isn’t an official copy. It’s stamped "unofficial copy."
Assistant: But I can use this one until the official copy gets here. Here’s the best way to handle
    this. We can give you a provisional admission. That means that you’re admitted
    contingent upon the receipt of your official transcript. That will allow you to register for your
    courses this semester. When County Community College sends us your official
    transcript, then I can change your status from provisional admission to regular admission.
Student: Oh, that’s great!
Assistant: Is this the only copy you have of your transcript?
Student: No. I have another one.
Assistant: Good. Then I’ll just keep this in your file.
Student: Okay.
Assistant: Now the only problem is you can’t register for next semster without regular admission  Q21
    status, and you need the official transcript for me to do that, so you still need to keep
    after them to get everything sent tous as soon as possible.
Student: Right. Well, I’ll do that. But at least 1 have some time to get it done  Um... what do
    I need to do now... to get registered, I mean. Assistant:Just wait here while I enter everything into the computer, and then you can take a copy  Q22
    of your provisional admission along with you to the office for transfer students. They’ll
    assign you an advisor and help you get registered later today.