首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
admin
2013-01-13
59
问题
• Read the article below about service production and the questions on the opposite page.
• For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
The importance of satisfaction and morale
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
(8) Some large firms, for example, have instituted companywide programs designed specifically to address employees’ needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care.
When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations.
Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity.
(12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.
A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.
B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.
C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company’s performance.
D Such employees are more likely to work hard and to make useful contributions to the organization.
E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.
F Companies can involve employee morale and job satisfaction in a variety of ways.
G In conclusion, the higher satisfaction and morale, the better for the organization.
选项
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/ICoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutmortgageadviser.ChoosethecorrectwordtofilleachgapfromA,B,CorDontheoppositepa
Readthearticlebelowaboutmortgageadviser.ChoosethecorrectwordtofilleachgapfromA,B,CorDontheoppositepa
Readthistextaboutanbriefintroductionofadvertising.Choosethebestsentencefromtheoppositepagetofilleachoft
LookatthestatementsbelowandthefiveextractsfromnewspaperarticlesaboutChineseCPIfiguresinfivemonthsontheoppos
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Lookatthestatementsbelowandatthedefinitionsoffivefrequently-talkedtermsinmostrecentyears,whichhavereflectedt
Readthearticlebelowaboutlanguagelearningforsmallbusinesses.Foreachquestion(31-40),writeonewordinCAPITALLET
Whatisimportantwhen...?Planninganewproject-Marketresearch-Screening--
WhatuniquesituationdoesTelekomhavetoinstall?Whatcorrectdecisiondoesshethinkthegovernmentmade?
WhatuniquesituationdoesTelekomhavetoface?Whatcorrectdecisiondoesshethinkthegovernmentmade?
随机试题
某电脑经营部在某市有独家经销权,并有维护E产品信誉和对侵害E产品行为提起诉讼的权利。与某电脑经营部相邻的A公司未经允许,在广告刊物上,对3种型号的A产品以缩短质保周期,提高零售价的方式,并以醒目的大幅标题标示“本是同根生也得比一比”,刊登整版对比性广告,将
A.质量审核B.专柜存放C.质量复核D.抽样检验E.抽样送检根据《药品经营质量管理规范》,中药饮片装斗前应
在建设项目进展过程中平衡是暂时的,不平衡是永恒的,因此在建设项目实施过程中必须随着情况的变化进行项目目标的()控制。
按评价方法的性质不同,经济效果评价分为()。
所有出入境的人员交通工具、运输设备、货物、行李、邮包等一律都要接受卫生检疫。( )
季某是一位精神病患者,在外流浪多年。某救助站发现季某后,对其进行了救助和治疗。了解到季某家庭状况后,决定将他送同家乡,交给他的父母。在将季某交到他父母手中之前,下列选项中正确的是()。
在确定研究课题的同时,还要确定研究的基本方法。()
案情:某市原有甲、乙、丙、丁四家定点屠宰场,营业执照、卫生许可证、屠宰许可证等证照齐全。1997年国务院发布《生猪屠宰管理条例》,该市政府根据其中确认并颁发定点屠宰标志牌的规定发出通告,确定只给甲发放定点标志牌。据此,市工商局将乙、丙、丁三家屠宰场营业执照
设C=证明:D-BA-1BT为正定矩阵.
HastheUnitedStatesSteppedintothePost-raceAge?ThoughpunditswerequicktodeclarethattheelectionofBarackObam
最新回复
(
0
)