2. 外语
  3. A、Take the seller to court directly for solution. B、Go to an organization protecting consumers’ rights. C、Write a letter of comp

A、Take the seller to court directly for solution. B、Go to an organization protecting consumers’ rights. C、Write a letter of comp

admin2021-11-26  76
问题  
Good morning. I’m Mario Ritter. Today I am going to talk about how to make an effective complaint [23] When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
    Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
    [24] Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". [25] The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
    23. What should a consumer first do when he finds the item he bought is faulty?
    24. How can a consumer make his complaint more effective?
    25. What may the manager advise the consumer to do?
选项 A、Take the seller to court directly for solution.
B、Go to an organization protecting consumers’ rights.
C、Write a letter of complaint to the manufacturer.
D、Buy another item from the store at a discount.
答案C
解析 选项皆为以动词原形开头的短语，推测题目可能问计划、建议或打算。录音靠后部分举例说明了如何描述商品问题，接着提到商店经理也许会建议消费者给厂家写投诉信，C项是对该处录音信息的复述，故为答案。原文提到如果消费者给厂家的投诉没有达到预期的效果，消费者可以采取进一步的措施，比如威胁将商家告上法庭或者向消费者权益保护组织进行投诉，但这并不是商店经理建议消费者做的事情，故排除A项和B项。D项“在该商店以折扣价购买另一件商品”在录音中未提及。
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