Who is the man speaking to?

W: Good afternoon, Dr. Anderson’s office.
M: Hello, my name is John Cremer and I was hoping I could come in today to see the doctor.
W: Are you a patient of Dr. Anderson?
M: Well, no. I’ m in town at a conversation and the manager of the hotel where I’ m staying suggested that I call you.
W: What seems to be the problem?
M: Well, I got this ringing in my ears.
W: Are you in any pain or is there any discharge?
M: No discharge, just a slight earache.
W: The doctor will be busy at the hospital until this evening. The earliest time you could see him would be tomorrow morning at ten.
M: I’ 11 come in then if that’s okay.
W: That will be fine; in the meantime you should try to take it easy.
11. Who is the man speaking to?
12. What is one of the man’s symptoms?
13. Where is Dr. Anderson now?
14. What advice does the woman give the man?
15. What is true about the man?