首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2016-03-06
22
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition. "
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service. " The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. " For the first time, praise outnumbers complaints on customer survey sheets. (291 words)
In the author’s view, higher service standards are impossible in Israel______.
选项
A、if customer complaints go unnoticed by the management
B、unless foreign companies are introduced in greater numbers
C、if there’s no competition among companies
D、without strict routine training of employees
答案
C
解析
本题属于推测作者观点题。文章第一段最后一句谈到“Nothing happens without competition.”然后,文章第二段又举了几个公司的例子来说明这一点,因此本题选C。
转载请注明原文地址:https://kaotiyun.com/show/IOna777K
本试题收录于:
艺术硕士(艺术基础)题库专业硕士分类
0
艺术硕士(艺术基础)
专业硕士
相关试题推荐
IntheUnitedStates,itisimportanttobeontime,orpunctual,foranappointment,aclass,ameeting,etc.However,thismay
IntheUnitedStates,itisimportanttobeontime,orpunctual,foranappointment,aclass,ameeting,etc.However,thismay
Ifyouknowexactlywhatyouwant,thebestroutetoajobistogetspecializedtraining.Arecentsurveyshowsthatcompanies
Ifyouknowexactlywhatyouwant,thebestroutetoajobistogetspecializedtraining.Arecentsurveyshowsthatcompanies
Sincewearesocialbeings,thequalityofourlivesdependsinlargemeasureonourinterpersonalrelationships.Onestrengtho
In1993,NewYorkStateorderedstorestochargeadepositonbeverage(饮料)containers.Withinayear,consumershadreturnedmi
TothepeopleofancientEgypt,lifeonearthwasshort.Lifeafterdeath,however,wase-ternal.Thereforetheybuilttombsof
TothepeopleofancientEgypt,lifeonearthwasshort.Lifeafterdeath,however,wase-ternal.Thereforetheybuilttombsof
TothepeopleofancientEgypt,lifeonearthwasshort.Lifeafterdeath,however,wase-ternal.Thereforetheybuilttombsof
随机试题
行政法的主要功能除了管理功能之外,还有()。
人在成年以后的社会化是()
肾脏直小血管的功能是()。
关于肘关节说法错误的是
下列关于罪刑法定和刑法解释的说法中,哪一项是错误的?()
下列投资项目工程建设的其他费用中,与项目建设有关的费用是()。
市场利率上升时,债券价值的变动方向是()。
在融资租赁合同中,承租人占有租赁物期间,租赁物造成第三人的人身伤害或财产损害的,出租人不承担责任。()(2006年)
火星上是否有生物存在?长期以来,科学家们争论不休,也曾引起________。美国和前苏联自20世纪60年代以来进行长期探测,美国先后向火星发射了系列探测器,前苏联也发射过相应的探测器。他们对火星上有巨石人面像、金字塔等类似城市遗迹先是________,20
()不是构造函数的特征。
最新回复
(
0
)