2. 外语
  3. As a boss, you want to do your best to run your organization effectively.If you do your job well, then your employees will do th

As a boss, you want to do your best to run your organization effectively.If you do your job well, then your employees will do th

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问题         As a boss, you want to do your best to run your organization effectively.If you do your job well, then your employees will do their jobs well, too.
        Here are several common strategies used by good bosses.
1.        Realize that management succeeds via the efforts of the workers.It’s true you’re in charge, but it doesn’t mean you deserve all the credit for the work being done.Your staff is responsible for the bulk of the work.
2.        Assign responsibility and then trust your people.Once you’ve trained someone to handle a task, allow him or her to handle it without interference.Different people have different approaches, and someone else’ s way of doing something may be just as efficient as the way you would do it.
3.        Deal with any problems quickly and directly.When you see a problem, deal with it quickly and don’t nag(不停的责备)your people about it later.
4.        Tell your staff how much you appreciate them—in front of customers if possible.Never hesitate to praise your employees and thank them for their excellent service—if customers are there, let them know how you value your people.The customers will have more faith in the services your business provides.
5.        Show your appreciation by doing things for them.They go the extra mile for you when you do something nice for them.
To earn customers’ trust in your services, you are advised to________.
选项 A、praise your employees in front of them
B、thank them for doing business with you
C、teach your employees how to serve them
D、treat them as your valued customers
答案A
解析 根据第六段第二句和第三句“永远不要犹豫表扬你的员工 ,感谢他们出色的服务——如果客户在那里，让他们知道你是多么重视你的员工。客户会更信任你的业务所提供的服务。”可知，为获得客户对服务的信任,建议在客户前赞美员工。故选A。
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