首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognitio
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognitio
admin
2023-03-22
83
问题
[A] Uniqueness
[B] Attentiveness
[C] Communication
[D] Personalization
[E] Appreciation
[F] Recognition
[G] Consideration
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are several ways to go above and beyond good customer service and boost customer loyalty.
【B6】______________________________________________
New York restaurant owner Danny Meyer is a master of detail, and his employees are trained to notice, and when appropriate act on, even the tiniest scraps of information they observe or discover about a guest. If you happen to mention when making a reservation that it’s a birthday dinner, the manager will make it a point to come to the table and extend Danny’s birthday wishes to the appropriate person.
【B7】______________________________________________
Greeting your customer by name is a very meaningful and treasured detail that adds greatly to the way they experience doing business with you. If your office works by appointment, the receptionist should make sure she knows just who will be walking in the door next, and immediately greet them with eye contact, a smile and "Good morning, are you Mr. Morgan?" if she isn’t sure if it’s Mr. Morgan, or simply, "Good morning Mr. Morgan" if he is.
【B8】______________________________________________
Don’t we all have a story about the coffee shop waitress who doesn’t ever need to be told how we like our iced tea, or the diner where the cook starts to make the same thing you always order the minute he sees you walk in the door? The salesperson who sends gifts in pink because she remembers that’s your favorite color. These experiences add value, and they also instill an enormous amount of loyalty. Is there anything you and your staff can do to ensure your customers know that you not only pay attention to their preferences, but remember them and cater to them for each and every transaction?
【B9】______________________________________________
When customers buy something that includes an outside component that’s integral to its use or makes it more user-friendly, do you ask if they have that thing or if they still have enough of it left? For example, if you sell birthday cakes, do you have candles to go with it? If you have a pediatric dental practice, do you have a little stepstool in the bathroom so the child can reach the sink?
【B10】______________________________________________
What do you do to show your customers, your clients or your patients that you appreciate them? After all, there are probably several other businesses that do what you do. Feeling appreciated is an experience that is universally meaningful. Always be sure to let your customers know that you are extending this extra to them because they are a valued customer and you want to show them that you appreciate them.
Meaningful, memorable, fun, unusual and unexpected experiences influence the way customers perceive you in general and feel about you in particular. These little details are so easy to overlook, so tempting to brush off as unimportant. But add a number of seemingly minor details together, and you end up with something of far more value than you would without them.
【B7】
选项
答案
F
解析
本段的关键词是Greeting your customer by name“叫出顾客的名字”,F项Recognition是recognize“认出,辩认出”的名词形式,放在此可指“认出”顾客,与本段主题相符,故为答案。
转载请注明原文地址:https://kaotiyun.com/show/Iz0D777K
0
考研英语一
相关试题推荐
[A]Workforyourdream[B]Apennysavedisapennyearned[C]Don’tcompareyourselftoothers[D]Betruetoyou
Theworldeconomyhasrunintoabrickwall.Despitecountlesswarningsinrecentyearsabouttheneedtoaddressaloominghung
Inrecentweeks,BenSilbermann,aco-founderofthedigitalpinboardservicePinterest,resignedaschiefexecutive;JoeGebbia
Doesthelanguagewespeakdeterminehowhealthyandrichwewillbe?NewresearchbyKeithChenofYaleBusinessSchoolsuggest
TheaverageBritishpeoplegetsix-and-a-halfhours’sleepanight,accordingtotheSleepCouncil.Ithasbeenknownforsomet
TheaverageBritishpeoplegetsix-and-a-halfhours’sleepanight,accordingtotheSleepCouncil.Ithasbeenknownforsomet
StateandlocalauthoritiesfromNewHampshiretoSanFranciscohavebegunbanningtheuseoffacial-recognitiontechnology.The
Successinmanufacturingdependsonphysicalthings:creatingthebestproductusingthebestequipmentwithcomponentsassemble
[A]PunitShah,aresearcheratKing’sCollegeLondon,investigatedhowtheperceptionofinternalbodilysensationsisrelated
[A]Uniqueness[B]Attentiveness[C]Communication[D]Personalization[E]Appreciation[F]Recognitio
随机试题
将拇指屈曲、腕尺偏出现疼痛是用来检查:
中医之“证”的含义说的是
心室肌前负荷增加时
矿井在采掘过程中,只要发生过()次煤(岩)与瓦斯(二氧化碳)突出,该矿井即定为煤(岩)与瓦斯(一氧化碳)突出矿井。
座地式全玻幕墙适用于高度不超过()的墙面。
世界上的汇率制度主要有固定汇率制、浮动汇率制和联系汇率制三种。()
Lookatyoursmartphone.Thinkaboutthedecisionsyouwillmakeonittoday.Youmaysnatchadinner【C1】______,tellyourspous
下列有关测试执行管理的描述中,错误的是A)测试用例执行要求保证测试结果准确完整B)对测试结果的追踪应该可追溯到具体责任人C)测试执行完成后,并不意味着测试项目的结束D)检查完所有测试用例的执行结果是否完整即可结束测试执行
下列叙述中正确的是
TheLostArtofListeningA)"Whywon’theevenlistentomyidea?","WhyamIcutoffbeforeIprovidethewholestory?"How
最新回复
(
0
)