•Look at the notes below. •Some information is missing. •You will hear a man telephoning a company about his statement of accoun

Woman: Finance Department.
Man: Hello, I’m calling from the Pegasus Group. I’ve just received our statement of account and there are some problems.
Woman: I’ll need to check our records. Can you give me your name?
Man: Martin Farrow - that’s F A double R O W.
Woman: And your account number? It’s at the top of your statement.
Man: It’s TM 30096.
Woman: And what was wrong?
Man: We ordered 28 printers about two weeks ago but you only had 24 in stock so that was all you could deliver to us.
Woman: Were you charged for 28?
Man: No, but you hadn’t included the correct discount. When I spoke to Sales we agreed a 15% reduction. On our statement it’s 12%.
Woman: I’ll look into it. The balance is wrong as well?
Man: Yes. It’s ￡2,575 but that’s with a 12% discount. It should be ~2,487.
Woman: Can I check your phone number? In the records it’s 840679 extension 854.
Man: The extension’s 845.
Woman: I may need to ring back but we’ll get a new statement posted this afternoon.
Man: Fine. Then I can sort out the payment. If the statement arrives tomorrow - that’s the 15th - you should get the cheque by the end of the month on the 30th.
Woman: That’ll be fine.