2. 外语
  3. •Look at the note below. •You will hear a man calling about a delivery. Trevis Transportat

•Look at the note below. •You will hear a man calling about a delivery. Trevis Transportat

admin2010-01-24  26
问题 •Look at the note below.
•You will hear a man calling about a delivery.
                                      Trevis Transportation Co.
                                                Customer Complaint
From: Andy Miller, Franks Office Supply
Consignment code: 38219764 (9) ______
(10) ______ desks were damaged during delivery.
Action to take:
arrange to (11) ______ the damage
Phone number of Femington Import Company: (12) ______
  
Woman: Good afternoon. Trevis Transportation Co..
Man: Good afternoon. This is Andy Miller from Franks Office Supply. Last week we dispatched some office desks through your company and we’ve just heard from our customers that 5 desks were damaged when they arrived.
Woman: Can you tell me the consignment code, Mr. Miller?
Man: It’s 38219764.
Woman: Are there any letters after the number?
Man: Ah. Yes, it’s MCHSK.
Woman: Yes, we delivered 50 desks to Femington Import Company on 8 July.
Man: That’s right.
Woman: Is it possible that the desks had been broken before we packed and transported them?
Man: Of course not. All the items were carefully checked before delivery and Mr. Landy supervised the whole process.
Woman: OK. Could you please let me have the phone number of Femington Import Company so that we can arrange with them to inspect the damage?
Man: Sure. It’s 821-76643.
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