首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2013-01-12
25
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer’ " says Itsik Cohen, director of a consulting firm. "Nothing happens without competition. "
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for ali the years of bad service. " The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait haft a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EIAI Airlines, which is already at auction (拍卖) , has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets.
Why did Bezaq’s international branch lose 40% of its market share?
选项
A、Because the rates it offered were not competitive enough.
B、Because customers were dissatisfied with its past service.
C、Because the service offered by its competitors was far better.
D、Because it no longer received any support from the government
答案
B
解析
根据题干,本题答题出处应在第二段第二至第四句,这一层次涉及的要点是“the revengeful consumer”。
转载请注明原文地址:https://kaotiyun.com/show/Jc9O777K
0
考博英语
相关试题推荐
Havinggonethroughallkindsofhardshipsinlife,hebecameamanwithastrong______.
Thecustomis______inthebeliefthatanewpregnancy--throughitsdetrimentaleffectonbreastfeeding--wouldendangerthemot
Tosleep.Perchancetofile?FindingspublishedonlinethisweekbytheProceedingsoftheNationalAcademyofSciencesfurther
ItisincongruousthatthenumberofBritishinstitutionsofferingMBAcoursesshouldhavegrownby254percentduringaperiod
Totheirgreatsurprise,theyfoundthefloodwaterhaddamagedthebuilding’sfoundation.
Thenewspaperdidnotmentionthe______ofthedamagecausedbythefire.
Therenaissancewasa(n)______ofunparalleledculturalachievementandhadagreatimpactonalmostallEuropeancountries.
Thescientists,(concernedabout)thepotentialhazards,wanted(thelatest)researchfinding(made)(publicly).
Imaginethatifatthegrocerystorethepersonbaggingyourpurchasesleftempty.unusedspacesineachbagcausingyoutocarr
Imaginethatifatthegrocerystorethepersonbaggingyourpurchasesleftempty.unusedspacesineachbagcausingyoutocarr
随机试题
已知fˊ(x)=,且f(1)=2,则f(x)=_______.
A.肾前性肾衰竭B.肾性肾衰竭C.肾后性肾衰竭D.复合性肾衰竭E.慢性肾功能不全肾动脉栓塞后出现的肾衰竭属于
下列典型锅炉事故中,属于锅炉重大事故的内容有()等。
场景某承包人承接了一段长为:19km的路堤路基工程。为了确保项目的工期、质量安全和成本,项目部制订了可行的施工方案。由于该路堤地下水位较高、松软土较多,决定采用垫隔土工布加固路基刚度,路基填料为水泥稳定土。根据场景,回答下列问题。用水泥稳定土做路堤
授权适度原则指,银行业金融机构应兼顾信贷风险控制和()两方面的要求,合理确定授权金额及行权方式,以实现集权与分权的平衡。
甲公司和乙公司签订了小麦买卖合同,甲公司在入库后发现乙公司多交付了10吨小麦,甲公司多收的10吨小麦在法律上被称为()。
下列是我国古代的一些历史文化名人,其中属于两汉时期的是()。①老子②屈原③华佗④孔子⑤李斯⑥孙武⑦张衡⑧董仲舒
下列指标哪些可以反映企业的长期偿债能力?()
(2012年真题)简述民事法律行为的含义和特征。
某国家领导人要在连续6天(分别编号为第1天,第2天,……,第6天)内视察6座工厂F、G、H、J、Q和R,每天只视察1座工厂,每座工厂只被视察一次。视察时间的安排必须符合下列条件:(1)视察F在第1天或第6天。(2)视察J的日子比视察Q的
最新回复
(
0
)