2. 外语
  3. When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______. The most

When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______. The most

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问题 When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.
The most effective complaint can be made by ______.
选项 A、showing the faulty thing to the producer
B、explaining exactly what is wrong with the thing
C、saying firmly that the thing is of poor quality
D、asking politely to change the thing
答案B
解析 细节题。文章第四段第一句话“Complaining is usually most effective when it is done politely but firmly，and especially when the customer can show what is wrong with the thing he or she bought in question．”所以[B]正确。
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