Complaining about faulty goods or bad service is never easy. If something you have bought is faulty, you are actually not【B1】___

Complaining about faulty goods or bad service is never easy. If something you have bought is faulty, you are actually not(26)asking for a favor to get it put right. It is the shopkeeper’s responsibility to take the complaint seriously and to(27)replace or repair a faulty article, because he is the person with whom you have(28)entered an agreement. On the other hand, the manufacturer may have a part to play but that comes later. Complaints should be made to a(29)responsible person. Go back to that shop, taking with you any(30)receipt you may have. Ask to see the buyer in a large store. In a small store, the(31)assistant may also be the owner, so you can complain direct. In a chain store ask to see the manager. If you telephone, ask the name of the person who(32)handles your inquiry. Otherwise, you may never find out who dealt with the complaint later. Even the bravest person finds it difficult to stand up in a group of people to complain. Write a letter and(33)stick to the facts when you don’t want to do it in person. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to(34)prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a(35)reply, write to the director. Be sure to keep copies of your own letters and any that you receive.