• You will hear five short recordings. • For each recording, decide what the speaker is trying to do. • Write one letter (A--H)

Woman: I’m just ringing to tell you about the positive feedback we’ve had on the presentation you gave the other day. I really appreciate you collecting the relevant data. Most of our staff hope to have a further discussion with you about the projection.  And looking at the feedback forms, it seems the only complaint was about the size of the room.

Man: I’ve checked with the Warehouse Manager and it seems there was a mistake in the transport documents and your order was somehow sent to Washington instead of Seattle. We have arranged the goods to be transported by air from Seattle, but it will still be 7 hours late according to the arrangement when order arrives.