Questions 9-15 • Look at the notes below. • Some information is missing. • You will hear two people discussing an invoi

W: Hello, Accounts. Can I help you?
M: I’d like to check an invoice, please.
W: Certainly. Can you give me the invoice number?
M: Certainly, it’s HP420Y.
W: HP420Y?
M: That’s right.
W: OK, that invoice is dated 16th February, what seems to be the problem?
M: I just wanted to check the details, my copy isn’t very clear.
W: OK, go ahead.
M: Well, can you confirm that we ordered eleven boxes of paper?
W: No, you ordered ten boxes of paper at nine pounds ninety-four each.
M: OK. That’s ninety-nine pounds forty, isn’t it?
W: Yes, but that price is exclusive of VAT, which is 17.5%.
M: Then, how much is the actual total?
W: That’s one hundred and sixteen pounds and eighty-eight pence.
M: OK. Can I have your name in case I have any more problems?
W: Of course, it’s Marjorie Wilkes.
M: Wilkes, how do you spell that?
W: W—I—L—K—E—S.
M: And have you got a direct line?
W: Yes, the number is 8786233.
M: 8786233?
W: 8786233.
M: Thank you for your help.
W: You’re welcome.