首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes
Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes
admin
2012-05-19
68
问题
Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost universal attention? What makes foreign kings and queens and other important people want to visit these Disney parks?
One reason is the way they are treated once they get there. The people at Disney go out of their way to serve their "guests", as they prefer to call them, and to see that they enjoy themselves.
All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking the general training. Here, they learn about the company’s history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how important their parts are in making the park a success.
After passing the general training, the employees go on to more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple and ordinary job, he replied, "what happens if someone wants to know where the restrooms are, when the parade starts or which bus to take back to the campground? We need to know the answer or where to get them quickly. Our constant aim is to help our guests enjoy the party. "
Even Disney managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hotdogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly.
All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one long-time business observer once said, "how Disney treats people, communicates with them, rewards them, is in my view the very reason for his fifty years of success…I have watched, very carefully and with great respect and admiration the theory and practice of selling satisfaction and serving millions of people on a daily basis successfully. It is what Disney does best. "
The first day they come to Disney parks, all new employees______.
选项
A、begin by receiving on-the-job training
B、must learn several jobs
C、begin as ticket takers
D、have already attended Disney University
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/MVp4777K
0
考研英语一
相关试题推荐
Publicityisanypromotionalcommunicationaboutanorganizationoritsproductsthatispresentedbythemediabutisnotpaid
Highoilpriceshavenotyetproducedaneconomicshockamongconsumingcountries,butfurtherrises,especiallysharp(1)_____,
What’sthepublic’sopinionaboutnuclearindustry?Accordingtothepassage,whichofthefollowingmeasuresistheleasthelp
Accordingtothepassage,whichofthefollowingeighteenth-centurydevelopmentshadastrongimpactonsilversmiths?According
WecaninferthatthekeyfeatureofNingbocampusofNottinghamUniversityisthatWhathashappenedtotheU.S.andBritaini
Inthetwodecadesbetween1929and1949,sculptureintheUnitedStatessustainedwhatwasprobablythegreatestexpansionins
Accordingtothepassage,childrenwithtype2diabetesWhatmighttheauthorthinkofNevilleRigby’scomment?
AirlinedelaysmayresultinIntheeyesofGreen,UnitedAirlines
In1960—1961,Chadhadagoodharvestofcottonbecause______.Inordertohelpthemthroughthedifficulttimebetweenharvest
Thescreeninthelivingroomhasbeen______inthefamily.Itwasmygrandmother’soriginally.
随机试题
__________是指一群人建立和保持联系,以便相互沟通的一种形式。
在DNA的双螺旋模型中
下述各种细胞中,再生能力最强的是
男性患者,65岁,因慢性支气管炎、肺部感染、呼吸衰竭入院。护理体检:气促,不能平卧,痰黏呈黄色,不易咳出。测血气分析氧分压5.3kPa,血二氧化碳分压10.8kPa。
A机电安装工程公司承包了一座中外合资乳品厂的机电安装工程,主要设备及工艺管道全部进口,对于部分工艺管线的材质,A公司没有接触过。其中的喷粉塔高40m,最上部的塔节重20t,需要整体吊装。项目部根据吊装方案,决定采用汽车吊。外方专家要求:工艺管线的焊工要经
与普通合伙制企业相比,下列各项中,属于公司制企业特点的是()。
下面左图示意我国某区域的水系分布。某学校研究性学习小组对左图中的M地进行实地考察,并查阅了相关资料,发现近30年来M地生态环境明显改善。右图示意M地的等高线分布,下表示意M地的土地利用结构变化。读图表回答问题。若M区域及其周围地区过度发展种植业,可能
国家举办各种学校,普及初等义务教育,发展(),并且发展学前教育。
()是人民警察的象征与标志。
一位新教师把大量时间花在维护自己与同事、领导间的关系上,说明其处在成长中的()。
最新回复
(
0
)