2. 外语
  3. From: Cheryl Browne(c.browne@hrt.com) To: Real Mexico Travel(customer@realmex.com) Subject: Dissatisfied customer Date: April 9,

From: Cheryl Browne(c.browne@hrt.com) To: Real Mexico Travel(customer@realmex.com) Subject: Dissatisfied customer Date: April 9,

admin2016-10-30  33
问题 From: Cheryl Browne(c.browne@hrt.com)
To: Real Mexico Travel(customer@realmex.com)
Subject: Dissatisfied customer
Date: April 9, 8:21 p.m.
To Whom It May Concern:
I’m writing in regard to the recent trip I booked with your travel agency.
I will start off by saying that I travel often, and it is the first time I have used your agency to book a trip. A friend and I have always wanted to go to Mexico to see the Mayan ruins, so we scheduled one-week trip.
Our trip included hotel transfer and a six-night stay at a five star resort. The hotel was nice, but I wouldn’t call it five stars: the pool was green, which means it hadn’t been cleaned: the fitness equipment was unusable, and the air conditioning didn’t cool the room.
Worse, I was put in a regular room, although I reserved a double suite. The receptionist was apologetic, but since the hotel was full, I couldn’t be moved until my third night there.
Since I already paid for the trip in advance, the hotel manager said I would have to be refunded the money through you. Please note that not only should my card be credited, I should be further compensated for all the trouble. I feel the pictures from your Web site misled me into believing I was staying in a luxury hotel, which is what I expected.
Please call me at(760)722-1847 or respond to my e-mail as soon as possible. I look forward to hearing from you.
Sincerely,
Cheryl Browne
What does Ms. Browne request?
选项 A、To have a refund
B、To receive free air tickets
C、To be contacted by a manager
D、To be moved to a different hotel
答案A
解析 布朗先生的要求出现在后半部分。他希望退款，并希望因自己所经历的所有不便而得到赔偿。选项中与之相应的是(A)。refund是“退款，偿还，退还”的意思。
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