A、Apologetic. B、Reasonable. C、Pathetic. D、Fault-finding. D

M: Ahem. Excuse me, where’s the manager’? I want to see him.
W: I’m sorry, but the manager is not here today.
M: I demand a refund on these jeans. They are not the right size.
W: I’m so sorry, but the manager is not in. I’ll have to take care of your matter.
M: You see, I paid an expensive price for these jeans and one of your salesclerks gave me the wrong size. On top of that, he put them in a box so that only after I arrived home and my son tried them on was I aware of his trick.
W: I’m sorry, but I don’t think he did that deliberately.
M: I don’t care how sorry or apologetic you are. I want my money back.
W: Do you have the receipt with you?
M: No.
W: I’m sorry, but no receipt, no refund. This is our policy.
M: You’d better refund my money or else you’ll be in big trouble.
W: I’m terribly sorry, but I can’t refund your money. I can give you another pair of jeans in exchange for yours.
M: Isn’t there anything else that you do?
W: No, that’s the way it is.
M: Well, OK, I’ll exchange my jeans for another pair, but I’m not happy.
Q. 27. What is the man doing?
Q. 28.What made the man so angry?
Q. 29.Which word best describe the man?
Q. 30.Which of the following is NOT correct according to the passage?