首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C信息明示题。女士问要完成一项投诉调查需要多长时间,男士说About two to th
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C信息明示题。女士问要完成一项投诉调查需要多长时间,男士说About two to th
admin
2018-02-08
54
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7, 300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1, 809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
信息明示题。女士问要完成一项投诉调查需要多长时间,男士说About two to three weeks for a proper investigation,即需要两到三周。故选C。听前浏览选项时可知本题的问题与时间相关,所以听到How long这个问句之后的内容应特别留意。
转载请注明原文地址:https://kaotiyun.com/show/Mra7777K
0
大学英语四级
相关试题推荐
A、At5p.m.B、Tomorrow.C、At5o’clock.D、Inafewminutes.D细节题。题目问的是男士什么时候取回他的手表。对话中女士说下午五点钟可以吗,男士回答说恐怕不行,得明天了,然后女士说,那这样的话我现在就
A、Waiterandcustomer.B、Goodfriends.C、Husbandandwife.D、Colleagues.B场景推理题。题目询问两个对话者是什么关系。对话开头女士没拿定主意吃什么,希望男士提些建议,很多考生以为男士是
A、Gohillwalking.B、Goswimming.C、Gocycling.D、Dineout.D细节题。本题四个选项均为动词原形,应涉及某个行动:打算、建议等。对话中女士说她没有心情爬山,也不擅长骑车,所以A、C两项肯定不对。最后
A、Teacher.B、Journalist.C、Editor.D、Typist.A对话中男士问女士“你明天一早没有课要教吗?”女士回答“有,早上七点,一堂走读班的课,学生上完课后还要去工作”。由此可知,女士是一位老师。对话首句说到了compute
A、Anewlyopencasinonearby.B、AmobilephonewithInternetaccess.C、Aregisteredaccountonspecialsites.D、Knowledgeofmob
A、Around15percentofannualrevenue.B、Lessthan20percentofannualrevenue.C、Probably25percentofannualrevenue.D、Over
A、Wasteproductsofwhiskycouldmakebiofuel.B、Scotlandisthelargestproducerofwhiskyintheworld.C、AnewfuelcalledBi
随机试题
Nowshemustworktwiceashardtocatchupwithothers.
红细胞沉降率加速主要是由于()(2002年)
下面四句话中表达不正确的是()。
某采购中心为某中学采购一批教学用实验设备,鉴于所购实验设备较为简易,且规格、型号、标准一致,国内产品质量过关、货源充足,价格稳定等特点,决定采用询价方式进行采购。他们询价的步骤是:第一步,从本中心工作人员中抽调6人组成三个询价小组;第二步,将一定范围内的1
房地产转让是指房地产权利人通过买卖、赠予或者其他合法方式将其房地产转移给他人的行为。其中的其他合法方式主要包括()。
某业主与W了程公司依据FIDIC条款格式,订立了某机电安装工程的施工合同。合同规定:采用单价合同,因设计变更而发生的工程量变化,按实调整;同时视具体的变,动情况,业主与承包商商谈变更后的单价。合同工期为18天,工期每提前1天奖励2000元,每拖后1天罚款4
工程建设法律关系的构成要素包括( )。
2006年底,全国广告经营额达1573亿元,比上年增长156.7亿元,增长率达11.1%,增幅比上年下降了0.9个百分点。2006年底,全国共有广告经营单位143129户,比上年增加17735户,增长14.1%;广告从业人员1040099人,比上年增加99
简述从欧共体成立到20世纪七八十年代.西欧同美国的关系。
第一部用马克思主义观点系统阐述教育理论的著作是
最新回复
(
0
)