首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C信息明示题。女士问要完成一项投诉调查需要多长时间,男士说About two to th
A、Two weeks. B、Less than two weeks. C、Two to three weeks. D、More than three weeks. C信息明示题。女士问要完成一项投诉调查需要多长时间,男士说About two to th
admin
2018-02-08
96
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7, 300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1, 809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
信息明示题。女士问要完成一项投诉调查需要多长时间,男士说About two to three weeks for a proper investigation,即需要两到三周。故选C。听前浏览选项时可知本题的问题与时间相关,所以听到How long这个问句之后的内容应特别留意。
转载请注明原文地址:https://kaotiyun.com/show/Mra7777K
0
大学英语四级
相关试题推荐
A、Tourism.B、Businessstudies.C、Informationtechnology.D、English.B细节题。男士提到他主修商务。关键词“majorin”意为“主修”。B项正确。
A、French.B、Italian.C、Ranch.D、Germany.C侍者说,点炸鸡排送一份沙拉,并问女士用什么样的沙拉调料。女士从侍者给出的四种调料中选了Ranch,故C正确。
A、Studentswithbankloan.B、Homebuyerswithbankloan.C、Lowincomeworkers.D、Peoplewithsavingsaccounts.D本题问的是谁会在此次利率调整中受
A、Updatingtheirinformationfrequently.B、Postinghatefulthingsregularly.C、Usingmultipleaccounts.D、Suspendingsomeofthe
A、Bytransferringmoneyamongdifferentaccounts.B、Byreplacingthemissingmoneythroughgambling.C、Bymakingcomputererrors
A、100percent.B、99.9percent.C、90.9percent.D、90percent.B录音中提到:“filtersout99.9percentofthesalt”(过滤掉99.9%的盐分),由此可知B项正确。
A、Around15percentofannualrevenue.B、Lessthan20percentofannualrevenue.C、Probably25percentofannualrevenue.D、Over
A、64percent.B、60percent.C、46percent.D、44percent.A本题考查对新闻细节(数字)的捕捉。新闻中提到“expertssaysince1900,64percentofwetlandshav
A、Wasteproductsofwhiskycouldmakebiofuel.B、Scotlandisthelargestproducerofwhiskyintheworld.C、AnewfuelcalledBi
随机试题
A.胸椎内鳞状细胞癌B.乳腺导管内癌C.胃溃疡癌变累及深肌层D.卵巢交界性浆液性囊腺瘤介于良、恶性之间的肿瘤
慢性肥厚性鼻炎慢性单纯性鼻炎
老年女性,突发右上腹疼痛,向肩部放散,发热,寒战。查体:T39℃,巩膜黄染,心肺未见异常,右上腹肌紧张,压痛,反跳痛。最可能的诊断是
下列各项,表示HBV复制活跃的指标是
李某,72岁,1个月来粪便带血,消瘦,拟行直肠镜检查,应采用的卧位是
吴某想购买几幅珍贵的字帖送给自己喜欢集邮的叔父作为生日礼物,因对字帖不了解便找到书法爱好者赵某咨询,赵某告诉吴某“宋徽宗的瘦金体”比较珍贵,建议吴某买“宋徽宗的瘦金体”作为礼物。吴某便请赵某代为购买,赵某同意。赵某恰好有4幅“宋徽宗的瘦金体”,几日后,赵某
根据企业所得税法的规定,下列说法不正确的有()。
1/4由∫0xtsin(x2-t2)dt=-1/2∫0xsin(x2-t2)d(x2-t2)=1/2sinudu,得
由域名查询IP地址的过程分为递归查询和迭代查询两种,其中递归查询返回的结果为(17),而迭代查询返回的结果是(18)。(17)
【B1】【B5】
最新回复
(
0
)