• You will hear five short recordings. Each speaker is saying what a manager must do to achieve success. • For each recording, d

Man: I have monthly targets set by head office. Now, customers usually need a lot of help choosing the right product, which is fair enough, but at the same time I’ve got to make sure that what I do is cost-effective for the company, so I have to watch my time and expenses carefully.

Woman: In a small insurance firm like ours, my job involves everything from completing the paperwork for policies to paying people and managing petty cash. At present I’m arranging for a new computer system to be installed, but as you’d probably expect, I do many different things.