首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear a speaker giving a group of managers advice on how to deal with conflicts. As you listen, for questions 1-12,
You will hear a speaker giving a group of managers advice on how to deal with conflicts. As you listen, for questions 1-12,
admin
2016-10-25
53
问题
You will hear a speaker giving a group of managers advice on how to deal with conflicts.
As you listen, for questions 1-12, complete the notes using up to three words or a number.
You will hear the recording twice.
What are conflicts?
【L1】Conflicts are especially common in ______life for it is difficult to establish good relationship with our fellow workers.
【L2】In a conflict, one party’s______will be sacrificed in order to safeguard that of the other.
【L3】Conflicts are not desirable in the work for it can undermine the______.
【L4】The supervisor should be skillful at stopping the______of conflicts.
【L5】The professional way to tackle conflicts is to make the problems______.
How to deal with conflicts?
【L6】When listening to the narration of both parties, the supervisor should try to find out what caused______.
【L7】In the end, the supervisor should tell employees clearly the______for everyone.
Different types of conflicts
【L8】No conflict can be ignored even when it remains a ______.
【L9】If the supervisor is one of the two parties of the conflict, he should also let the other point out his______.
【L10】When the supervisor is indirectly involved, he should employ his______to tackle the conflict.
【L11】The supervisor should always remember prevention is better than______.
【L12】A culture of______plays an important role in preventing a conflict.
【L12】
Woman: Good morning, ladies and gentlemen. My short talk today is about conflicts: what are conflicts, and how to deal with conflicts and different types of conflicts.
As we all know, it is not easy to get a-long well with others, especially colleagues. We often find that we are caught in various kinds of conflicts. Therefore, conflicts are normal in life, especially in professional life. A conflict is a problematic situation between at least two parties, where each party wishes its own interest will be fulfilled and thinks that this will happen at the cost of the other.
Since conflicts can easily damage the staff relationship, it is advisable to tackle conflicts rapidly. The supervisor should understand the art of preventing the escalation of conflicts, in a professional manner, by putting the problems open to discussion.
Next comes the question " how to deal with conflicts in a professional way". First, ask both parties to remain calm. Then find a suitable place where you can sit down and talk. Listen to what the employees say and try to pick up any underlying causes of unhappiness or stress. If necessary, question the employees in a calm way, put them at ease and give them the chance to speak freely. At last, the supervisor should say in other words what the employees said so that problems can be seen in a different way with focus on what would be a reasonable outcome for everyone!
There are three types of conflicts. In all cases, the supervisor can be an outsider or one of the two parties in the conflict(with the employees, a colleague, a superior, an outsider), and can be involved directly or indirectly.
When the supervisor is an outsider and the conflict remains limited to a disagreement, the best way is to talk it over! Don’t try to ignore or cover the disagreement for it may evolve into a crisis out of control.
Sometimes, the supervisor has been directly involved. Under this condition, both parties are supposed to let off steam and put emotions in words. They should say what the error of the other is and what should be changed very concretely. After that, they can negotiate to what both are prepared together and make arrangements and possibly fix these.
In the last case, the supervisor has been indirectly involved. Now, it is time for you to exert your power and influence to arbitrate. You’d better call upon laws, appointments, principles and traditions. The next step is to mediate. When you try to mediate, pay attention, the bottleneck is often the beginning of the conversation which one of the parties does not wish to talk. At that time, the following arguments might be helpful: "What if we do not talk?" or "It’s not a question of right or wrong, but of working together."
Though these tips can help to deal with conflicts, you should always be a-ware that prevention is better than cure. That is, you can avoid an escalation but it is easier to prevent a conflict. In order to achieve that, you’d better create a culture of openness and feedback and make sure all goes well in communication.
选项
答案
OPENNESS AND FEEDBACK
解析
转载请注明原文地址:https://kaotiyun.com/show/tsKd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whatarethespeakersmainlydiscussing?
A、 B、 C、 D、 DTwopeopleareshakinghandsonabrickstairway.Choice(A)misidentifiestheaction.C
Whoislisteningtothisannouncement?
Whenisthenewengineerbuildingexpectedtoopentostudents?
A、 B、 C、 D、 C图片中桥横跨在江面上,人们在船上划桨,由此可以联想到river,water,bridge,boat,people,oar,row等几个单词。(A)选项中的pickup是指接送。人们
Whatisgiventothelistener?
Whereisthemanwaitingforhisinterview?
Whowouldmostlikelybelisteningtothistalk?
1.(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.StaffManagement:howtoachieveandmaintainhighm
Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolookatthetaskprompt,anexampleofwhich
随机试题
国际货币基金组织的最高权力机构是()
阅读《宝玉挨打》中的小说片段,然后回答下列问题。原来宝玉会过雨村回来听见了,便知金钏儿含羞赌气自尽,心中早又五内摧伤,进来被王夫人数落教训,也无可回说。见宝钗进来,方得便出来,茫然不知何往,背着手,低头一面感叹,一面慢慢地走着,信步来至厅上。刚转过屏门,
评价儿童青春期形态发育的特点和规律,一般应用人体测量方法,最常用的指标是
客户从单纯被动地采购,转为主动参与产品的规划、设计、方案的确定,这体现了客户的()。
下列关于存货会计处理的表述中,正确的有()。
下列各项中,影响联合杠杆系数变动的因素有()。
实物直观的优势在于容易突出事物的本质要素和关键特征。()
党员人数()以上的村,根据工作需要,经县级党委机关批准,可以成立党的基层委员会。
党的思想建设的根本任务是()。
A、Thebenefitoflisteningtoradioprograms.B、Themaindisadvantagesoftelevisions.C、Theadvantagesofradiocomparedwitht
最新回复
(
0
)