首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try
admin
2009-06-15
48
问题
How to Jump Queue Fury
If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to analyze what it is about queuing that makes you angry? Or will you just get angry with the nearest official?
Professor Richard Larson, an electrical engineer at the Massachusetts Institute of Technology, hates queuing but rather than tear his hair out, he decided to study the subject.(46) He cites an experiment at Houston airport where passengers had to walk for one minute from the plane to the baggage reclaim and then wait a further seven minutes to collect their luggage. Complaints were frequent, especially from those who had spent seven minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the aircraft, so that instead of a one-minute fast walk, the passengers spent six minutes walking(47) The extra walk ex tended the delay by five minutes for those carrying only hand baggage, but passenger com plaints dropped almost to zero.
The reason? Larson suggests that it all has to do with what he calls "social justice". If people see others taking a short cut, they will find the wait unbearable.(48)
Another aspect Larson studied was the observation that people get more fed up if they are not told what is going on.(49)
But even knowing how long we have to wait isn’t the whole answer. We must also believe that everything is being done to minimize our delay. Larson cites the example of two neighboring American banks. One was highly computerized and served a customer, on average, every 30 seconds.(50) But because the tellers at the second bank looked extremely busy, customers believed the service was faster and many transferred their accounts to the slower bank. Ultimately, the latter had to introduce time-wasting ways of appearing more dynamic.
A So in the case of the airport, it was preferable to delay everyone.
B The other bank was less automated and took twice as long.
C When they finally arrived at the baggage reclaim, the delay was then only two minutes.
D His first finding, which backs up earlier work at the US National Science Foundation, was that the degree of annoyance was not directly related to the time.
E It’s unbearable for the airport to delay everyone.
F Passengers told that there will be a half-hour delay are less unhappy than those left waiting even twenty minutes without an explanation.
选项
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/NA2d777K
本试题收录于:
职称英语卫生类基础题库职称英语分类
0
职称英语卫生类基础
职称英语
相关试题推荐
Youareaskedtowriteacompositioninwhichyougiveyourownopinionsonthefollowingtopic:Tea
Youareaskedtowriteacompositioninwhichyougiveyourownopinionsonthefollowingstatement:Trafficandhousingpro
Youarearegionalmanagerforaninternationalcompany.Youhavebeenaskedtogotoameetingatyourcompany’sheadoffice.Y
Readthefollowingpassageandanswerquestions9-18.1.Peoplehavebeenpaintingpicturesforatleast30,000years.Theearli
WildBillDonovanwouldhavelovedtheInternet.TheAmericanspymasterwhobuilttheOfficeofStrategicServicesinWorldWar
1.WhydosomanyAmericansdistrustwhattheyreadintheirnewspapers?TheAmericanSocietyofNewspaperEditorsistryingto
1.Accustomedthoughwearetospeakingofthefilmsmadebefore1927as"silent",thefilmhasneverbeen,inthefullsenseof
1.Sharewareiscomputersoftwarethatisdistributedontheprinciplethatusercantryitbeforetheybuyit.Sharewareisnot
1.Theprivatecarisassumedtohavewidenedourhorizonsandincreasedourmobility.Whenweconsiderourchildren’smobility,
Readthefollowingarticleandanswerquestions9-18onthenextpage.AreYouLookingafterYourself?1.Runningisan
随机试题
汇率波动产生的风险可能会给企业带来损失,因此,越来越多的外贸企业在签订外贸合同时强调以_______计价,提前进行套期保值。()
医生为某居民建立健康档案时询问他的饮酒情况,了解到他每天饮酒,且啤酒、黄酒、葡萄酒、白酒都喝。为帮助该居民控制饮酒量,村医教其折算饮酒量。下列讲述正确的是
A.右侧卧位B.上半身前倾坐位C.仰卧位深吸气D.下蹲时减弱,立位时增强E.左侧卧位听诊二尖瓣狭窄的舒张期杂音,应选取的体位是
背景资料某建筑公司(乙方)于某年4月20日与某厂(甲方)签订了修建建筑面积为3000m2工业厂房(带地下室)的施工合同。乙方编制的施工方案和进度计划已获监理工程师批准。该工程的基坑开挖土方量为4500m3,假设直接费单价为4.2元/m3,综合费率为
下列人员中,既属于旁系血亲,又属于我国民法规定近亲属范围的是( )。
上海证券交易所规定,集合资产管理计划开始投资运作后,应通过会籍办理系统,在每月前5个工作日内,向上海证券交易所提供上月()。
()是指合约买方向卖方支付一定费用,在约定日期内(或约定日期)享有按事先确定的价格向合约卖方买卖某种金融工具的权利的契约。
从事生产、经营的纳税人应当自领取营业执照或者发生纳税义务之日起()日内设置账簿。
设当x→0时,f(x)=ln(1+x2)-ln(1+sin2x)是x的n阶无穷小,则正整数n等于()
Youcanspottheminthegrocerystore.They’rethemomswiththeshoppingcartcoverthat’ssupposedtoprotectbabiesfromlur
最新回复
(
0
)