What is the woman calling to inquire about?

W: Hello. This is Grace Carey. I’m relocating to Melbourne next month, so l need to cancel my membership at Emerald’s Gym. Could I possibly do it online?
M: Sorry, but the company doesn’t allow membership cancellations over the phone or through our Web site. You will have to go to the Emerald’s Gym nearest you and speak with one of our customer service representatives. There, you’ll need to fill out a form at the service counter. Also, you are required to pay a cancellation fee.
W: Is that so? I have several meetings this week. Could I send my secretary to fill out the documents and pay the charge through my credit card?
M: No problem. Just send an identification card and authorization letter with your secretary.