首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try
admin
2011-01-05
57
问题
How to Jump Queue Fury
If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to analyze what it is about queuing that makes you angry? Or will you just get angry with the nearest official?
Professor Richard Larson, an electrical engineer at the Massachusetts Institute of Technology, hates queuing but rather than tear his hair out, he decided to study the subject. (46) . He cites an experiment at Houston airport where passengers had to walk for one minute from the plane to the baggage reclaim and then wait a further seven minutes to collect their luggage. Complaints were frequent, especially from those who had spent seven minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the aircraft, so that instead of a one minute fast walk, the passengers spent six minutes walking (47) .The extra walk extended the delay by five minutes for those carrying only hand baggage, but passenger complaints dropped almost to zero.
The reason? Larson suggests that it all has to do with what he calls "social justice". If people see others taking a short cut, they will find the wait unbearable.48 (48) .
Another aspect Larson studied was the observation that people get more fed up if they are not told what is going on. (49) .
But even knowing how long we have to wait isn’t the whole answer. We must also believe that everything is being clone to minimize our delay. Larson cites the example of two neighboring American banks. One was highly computerized and served a customer, on average, every 30 seconds. (50) . But because the tellers at the second bank looked extremely busy, customers believed the service was {aster and many transferred their accounts to the slower bank. Ultimately, the latter had to introduce time wasting ways of appearing more dynamic.
A.So in the case of the airport, it was preferable to delay everyone.
B.The other bank was less automated and took twice as long.
C.When they finally arrived at the baggage reclaim, the delay was then only two minutes.
D.His first finding, which backs up earlier work at the US National Science Foundation, was that the degree of annoyance was not directly related to the time.
E.It’s unbearable for the airport to delay everyone.
F.Passengers told that there will be a halfhour delay are less unhappy than those left waiting even twenty minutes without an explanation.
选项
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/Ochd777K
本试题收录于:
职称英语理工类基础题库职称英语分类
0
职称英语理工类基础
职称英语
相关试题推荐
Accordingtothepassage,whichofthefollowinghaschangedthemostinthelast500years?Whichcountryisthelargestcoffe
LoweringtheRiskofHeartDiseaseLikemillionsofotherAmericans,Icomefromafamilywithahistoryofheartdisease.Myfa
OnlyinFebruaryshouldattentionbepaidtochildren’soralhealth.Oralproblemsinchildrencandevelopintomoreseverepro
OnlyinFebruaryshouldattentionbepaidtochildren’soralhealth.Dentalandoraldiseasesarecommoninbothadultsandchi
CallAmericanTheirnamesAgreatdifferencebetweenAmericansocialcustomsandthoseofothercountriesisthewayinwhic
A.donatedorgansB.thenationalwaitinglistC.adonorcardD.seniorcitizensE.allpossibleeffortsF.
ThereisalwaysexcitementattheOlympicGameswhenanathlete(breaks)arecord.
BreastCancerDeathsRecordLowThenumberofwomendyingfrombreast(乳房)cancerhasfallentoarecordlowbydroppingund
ThereisalwaysexcitementattheOlympicGameswhenanathlete(breaks)arecord.
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
随机试题
某项资产是2009年12月购建的,账面原值为人民币300万元整,于2012年12月进行资产评估,已知2009年至2012年的环比物价指数分别为10%、8%、11%、5%,该资产的重置成本约为【】
肺活量等于()
下列符合弥漫性膜性肾小球肾炎的是
某施工单位与A材料供应商订立了材料买卖合同,却误将货款支付给B材料供应商,随后施工单位索要回货款支付给A供应商。关于本案中债的性质,下列说法中正确的有()。
适用协定税率、特惠税率的进口货物有暂定税率的,按暂定税率征税
矫正社会工作针对罪犯的功能是什么?()
员工素质测评标准体系的横向结构包括()。
2010年全年,北京地区进出口总额3014.1亿美元,比上年增长40.3%。其中出口554.7亿美元,增长14.7%;进口2459.4亿美元,增长47.8%。“十一五”期间,北京地区进出口总额累计达到:11389.3亿美元,是“十五”时期的2.9倍。其中
无论在现代还是古代,山西人都为中华文明做出了重大贡献。清朝,我省思想家(),他偏重对竹子的研究,擅长书画,精通医术,尤擅妇科。
"Interculturalcommunication"iscommunication【51】membersofdifferentcultures.Thisdefinitionissimple,【52】theprocessisco
最新回复
(
0
)