A、She wanted to receive an apology from the hotel manager. B、She wanted to get additional discount. C、She wanted to receive the

W: Hi. I am Alice Wilson. I have a reservation for tonight.
M: Okay. Ms. Wilson. That’s a room for five, and...
W: Excuse me? You mean a room for five dollars? I didn’t know this special offer.
M: No. According to our records, a room for five guests was booked under your name.
W: Hold on. There must be some mistake.
M: Okay. Let’s check this again. Ah, Ms. Alice C. Wilson for tonight...
W: My name is Alice Wilson.
M: Okay. Let me check this again. Oh. Okay. Here we are. Alice Wilson. A room for one for the 13th...
W: Oh, wait! It was for tonight. Not tomorrow night.
M: Hum. I don’t think we have any rooms for tonight. There’s a convention going on in town.
W: Come on! You must have something. Anything.
M: Well. Let me check my computer here. Ah!
W: What?
M: There has been a cancellation for this evening. A honeymoon suite is now available.
W: Great. I’ll take it.
M: But I’ll have to charge you two hundred fifty dollars for the night.
W: I should get a discount for the inconvenience.
M: Well. The best I can give you is a ten percent discount plus a ticket for a free continental breakfast.
W: Hey. Isn’t the breakfast free anyway?
M: Well, only on weekends.
W: I want to talk to the manager.
M: Wait, Ms. Wilson I think I can give you an additional 15% discount and I’ll throw in a free room for the next time you visit us.
W: That’ll be a long time.
12. What was the problem with the woman’s reservation at the beginning?
13. For what day did the woman make a hotel reservation?
14. How much is the initial discount on the honeymoon suite the man offers?
15. What did the woman think of the man’s last offer?