2. 外语
  3. Hartford Office Supply Order Sum mary #35o-G0-3o9oo Customer name: Edgar West Summary date: Jan. 17 Shipping dat

Hartford Office Supply Order Sum mary #35o-G0-3o9oo Customer name: Edgar West Summary date: Jan. 17 Shipping dat

admin2012-04-26  28
问题 Hartford Office Supply
    Order Sum mary #35o-G0-3o9oo
    Customer name: Edgar West
    Summary date: Jan. 17
    Shipping date: Jan. 23
    Estimated delivery date: Jan. 27   

    Hartford Office Supply customer policies:
    * All orders are shipped via certified express mail, at customer’s expense.
    * Returns are accepted on all non-customized products within 30 days of customer’s receipt. To request a refund or exchange, a customer must complete the return form found on the back of this page and mail the product(s) in question, at his/her expense, to the following address:
    Hartford Office Supply
    Customer Returns Dept.
    2305 Warehouse Rd.
    Toronto, ON Canada
    Any questions, concerns, or complaints should be directed to the Hartford Customer Service Dept. at (416) 555-12oo.
Hartford Office Supply
Product Return Form
    Description of product(s) being returned: Divergex paper cutter, modet #DX-15
    Type of return requested: x exchange ______ refund
    Reason for return: The product appears to have suffered some damage during shipping. The cutter arm has been bent just above where it attaches to the cutting platform, so it is impossible to bring the arm down straight onto the platform. Also, there are several deep scratches on the surface of the platform, and some of the paint on the arm has been chipped off.
    Further comments: I’m unable to reuse the original packaging material, as the box has also been severely damaged. Instead, I’ve found another box of roughly the same dimensions. I hope this is okay.
    How may we reach you with any potential questions? By phone is the easiest: 555-3201
    Please include this form along with the product(s) being returned, package them in the original product container, and affix a computer-printed address label with the address listed on the opposite side of this page.
Which policy is Mr. West NOT going to follow?
选项 A、Contacting a customer service agent
B、Printing a correct address label
C、Using the original container
D、Completing the return form
答案C
解析
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