首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
admin
2010-01-28
74
问题
• Read the article below about telephone skills.
• For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer Sheet.
How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38) that they end up thanking you for your help, understanding and assistance.
Secondly, listen carefully and empathise with the person making the comlaint. You don’t (39) to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one (40) will have to apologise and you just have to accept that.
选项
答案
by
解析
转载请注明原文地址:https://kaotiyun.com/show/PZKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whatbusinessdoesthemanprobablyown?
WhattypeofbusinessisArdo?
SaleReductionYourcompanyisaninternationalcompanywhichproduceselectronicproductS.Yourcompany’ssaleshavered
Tellingyouraudiencethattheycanaskquestions请听众提问
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
SalesReductionYourcompanyisaninternationalcompanywhichproduceselectronicproducts.Yourcompany’ssaleshavereducedr
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
PROBLEMSFACINGPOTENTIALEXPORTERS1Inordertobesuccessful,afirmmustclearly______,objectivesandpotentialproble
PROBLEMSFACINGPOTENTIALEXPORTERS1Inordertobesuccessful,afirmmustclearly______,objectivesandpotentialproble
随机试题
连结脊柱的主要韧带有_______________、_______________、_______________、_______________、_______________和_______________。因韧带含水量较少,在T1WI和T2WI上均呈
设D是曲线y=x2与y=1所围闭区域,等于()。
甲公司适用的企业所得税税率为25%,2014年12月20日购入一项不需要安装的固定资产,成本为500万元,该项固定资产的使用年限为10年,采用年限平均法计提折旧,预计净残值为零。税法规定,该项固定资产采用双倍余额递减法计提折旧,预计折旧年限为8年,预计净残
下列关于信贷授权形式的划分,正确的有()。
行书源于哪位书法家()
2016年2月,中共中央办公厅印发通知,要求在全党开展“两学一做”学习教育。“两学一做”具体是指学党章、学党规、做合格党员。()
【中统】
Individualsareincreasinglybeingaskedtotakeonsoleresponsibility—andassumetheburdenofrisk—forcomplexsavingstasks
Traditionalsuperstitionsandbeliefs【C1】______disappearaltogether;theyassumenewformsand【C2】______tocontemporarycond
A、$15775.B、$16000.C、$16075.D、$13775.C
最新回复
(
0
)