A．ask for permission B．decrease price C．make a suggestion D．make a promotion E．make an arrangement F．demand

Woman: Good morning. I think you’ve received the fax from Singapore yesterday. The 120 boxes of AVE skincare are outdated. I’m really sorry for having caused considerable inconvenience to your company. According to the contract we can’t deliver these outdated skincare. I went to the factory and found out the problem was caused by wrong packing. We’ll pay for repacking and send your company an official document for your explanation to the customers. I apologise deeply for the mistake.