首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Write an answer to one of the questions 2-4 in this part. Write your answer in 200-250 words. The Sales Director of your com
Write an answer to one of the questions 2-4 in this part. Write your answer in 200-250 words. The Sales Director of your com
admin
2019-10-18
60
问题
Write an answer to one of the questions 2-4 in this part. Write your answer in 200-250 words.
The Sales Director of your company wants to improve customer service and asked you to write a report on improvement in customer service.
Write the report for the Sales Director, including the following information:
the results of your research
some suggestions on how to obtain customer feedback
what is important when dealing with customer complaints
recommendations concerning the company’s measures to improve the quality of service.
选项
答案
The report aims to illustrate the ways of improving customer service. As a first step in boosting customer satisfaction, a company must point out the results of your research. By understanding the differences between satisfied and dissatisfied customers, a company can learn how to get more business from existing customers, and how to attract new customers. This is often a challenging task. There are some suggestion on how to obtain customer feedback. Most firms use reactive methods such as toll-free customer service telephone lines to monitor customer feedback. Far fewer companies use proactive approaches—visiting clients, calling them, or sending out written surveys—to find out how satisfied their customers really are. When customers complain, it is important that staff should apologise first, because customers must be very upset when they are dissatisfied with the products or service, and some may even go to be aggressive. At this time, employees should remain calm and collected, listen to the complaints and apologise for the problem, and then the customers may feel that they are taken good care of. Suggesting a solution to the problem is also important. If they suggest a solution to the problem, customers may be so satisfied that they may not take their business elsewhere. I think the way of improving customer service is to train our staff. We must invite some experts to train our staff to improve staff friendliness, the speed of service and deal with customer complaints. We can also hire experts to pose as routine customers to evaluate the quality of service.
解析
转载请注明原文地址:https://kaotiyun.com/show/QFKd777K
本试题收录于:
BEC高级写作题库BEC商务英语分类
0
BEC高级写作
BEC商务英语
相关试题推荐
Accordingtothearticle,whatisthecompanyplanningtodo?
Accordingtothearticle,whatisthecompanyplanningtodo?
Forabouthowlonghasthecompanybeeninbusiness?
Whendidthemanstartworkingatthiscompany?
A、 B、 C、 ATheonesinFrenchanswerswhichofthesebookshaven’tyouread.Choice(B)answerswhendoyouread
A、 B、 C、 BIwashomealldayanswerswherewereyou.Choice(A)repeatsthewordsyou,were,andyesterdaybutd
A、 B、 C、 A(A)在做出肯定回答之后,又补充指出,不包括牙科治疗,故为正确答案。(B)与健康保险的内容无关,所以此项是错误的。(C)company一词重复出现。使用与health有关的单词sick,易造成误导,并
随机试题
OnepertinentquestioninthewakeoftheearthquakenearAcehandthetsunamiitgeneratedishowmuchnoticeofanapproaching
X线发生效率的公式是
房屋虽未进行房屋所有权登记,人民法院也可以进行预查封的情况不包括()。
商品房售楼处选址受售楼处功能定位与项目的()等条件制约。
(用户名:15;账套:112;操作日期:2012年1月3日)设置工资类别。类别名称:临时人员1,生产部。
个人申请汽车贷款可以采取的担保措施有()。
督察机构认为公安机关的人民警察违反纪律需要采取停止执行职务、禁闭措施的,可由()作出决定.报本级公安机关行政首长批准后执行。
雷锋的螺丝钉精神在当代是否还有意义?
设区域D是由直线y=x与曲线
HowsciencegoeswrongScientificresearchhaschangedtheworld.Nowitneedstochangeitself.[A]Asimpleideaunderlies
最新回复
(
0
)