2. 外语
  3. Listening to others is an important part of communication. Many more errors and difficulties【C1】______ misunderstanding what you

Listening to others is an important part of communication. Many more errors and difficulties【C1】______ misunderstanding what you

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问题     Listening to others is an important part of communication. Many more errors and difficulties【C1】______ misunderstanding what you’ve heard, so it is essential to 【C2】______ yourself to listen with an 【C3】______ mind. Like many of us, you may never have been taught to listen actively, with【C4】______ for accuracy, feeling, meaning, and mutual creativity. You may never have been trained to 【C5】______ other’s experience of being understood. Just as you may not 【C6】______ that others really hear the message you intend to communicate, others don’t【C7】______to make sure that what you heard is what they meant.
    What gets【C8】______ of accurate listening? When we’re worried about what we’re hearing or might hear next or what we might have to do about what we hear, we may receive a【C9】______ message. 【C10】______that we will have to "fix it" or " control it" causes us to listen with " filters". We may want to express our own point of view. We may also want to avoid being【C11】______ or being drawn into a conflict, so we【C12】______what we hear, because we’re already thinking about what we’ll say next. It then becomes 【C13】______ to hear the speaker’s true meaning. Clearly in our workplace, families and friendship, the【C14】______ of the message we received will result in responses that aren’t appropriate. On the other hand, if others don’t hear us accurately, we won’t feel【C15】______.
    If you want to【C16】______ others and take appropriate actions, you must learn to listen with【C17】______ and empathy. You need to ask for clarification and not【C18】______ conclusion. You need to pay close attention and "mirror" back what you hear【C19】______listening 【C20】______ while thinking of other things or listening through filters, assumptions or expectations that limits or distorts the message’s intended meaning.
【C14】
选项 A、inefficiency
B、inaccuracy
C、inadequacy
D、indifference
答案B
解析 名词辨析题。只有“信息不准确”，才会导致下文提到的“不合适的反应”，所以选择[B]inaccuracy“不准确”。
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