2. 外语
  3. TO: Taxi Drivers FROM: Mike Holt, Transpoway Chief Operator SUBJECT: Some Things to Keep in Mind It has come to my attention tha

TO: Taxi Drivers FROM: Mike Holt, Transpoway Chief Operator SUBJECT: Some Things to Keep in Mind It has come to my attention tha

admin2018-11-19  27
问题 TO: Taxi Drivers
FROM: Mike Holt, Transpoway Chief Operator
SUBJECT: Some Things to Keep in Mind
It has come to my attention that many passengers have complained about the rude behavior of some Transpoway taxi drivers. Please remember that many of our passengers are tourists, and transportation is a significant part of their experience. As such, it is our duty to give them the utmost respect and our best service. Here are some basic guidelines on treating passengers properly.
(A) Be polite. Always smile and let passengers feel that you are happy to serve them. Don’t forget to say "please" and "thank you" whenever necessary.
(B) Be honest. If passengers do not know how to get to a destination, take the fastest route. Do not take advantage of passengers by taking long routes to keep your meter running.
(C) Do not be choosy about passengers. Many people have said Transpoway drivers refused to take them to locations outside the city. Except for security reasons, no driver is allowed to reject passengers.
These are simple points that, if remembered and put into action, will allow us to win back the loyalty of our clients. Please note that the company will continue to solicit comments and suggestions from passengers through its hotline.
What are drivers expected to do?
选项 A、Find alternative routes
B、Give directions to tourists
C、Practice defensive driving
D、Treat passengers with respect
答案D
解析 本题是问预计出租车司机之后会做什么(What)。根据题干中的核心线索drivers expected to do定位到原文中的“…it is our duty to give them the utmost respect and our best service．”，可知司机们认为给予乘客最大的尊重并为其提供最好的服务是自己的义务，此外，由“Be polite．Always smile and let passengers feel that you are happy to serve them．”，可知司机们还需要彬彬有礼、面带微笑，使乘客们感到司机是很高兴为他们服务的，因此选(D)Treat passengers with respect。
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