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  3. Nowadays, people are getting more and more critical of the quality of service they experience in their everyday life, and they d

Nowadays, people are getting more and more critical of the quality of service they experience in their everyday life, and they d

admin2010-12-05  70
问题 Nowadays, people are getting more and more critical of the quality of service they experience in their everyday life, and they demand that some measures should be taken to improve the quality of service. Leaders, especially the middle managers should be aware of the potential of this new competitive weapon of service quality. That is, only with high-quality service can they make sure that their organization prosper.
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答案现在，人们对于日常生活中享受的服务变得越来越挑剔，并且要求采取措施来提高服务质量。领导者，特别是中层管理者应当意识到服务质量这一潜在的新的竞争武器。这就是说只有高质量的服务才能保证企业的蒸蒸日上。
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