首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、The cultural aspect of a complaint. B、How to give a lesson in complaining. C、How to handle a complaint. D、The psychological as
A、The cultural aspect of a complaint. B、How to give a lesson in complaining. C、How to handle a complaint. D、The psychological as
admin
2021-11-24
79
问题
M: I’m Avi Arditti, and this week on Wordmaster: [1] a lesson in complaining. English teacher Lida Baker is with us from Los Angeles to discuss this topic. Welcome, Lida.
W: Thanks. Well, as far as I know, the first part of any complaint is a factual statement about what the problem is. But there’s another part to learn that’s more important. [2] There are students from a lot of cultures where this cultural behavior we have in the United States is of being very straightforward about what we
think and what we want—that’s the part that would be a lot harder for them than the linguistic part of complaining, which is just saying " here is the problem. "
M: It’s okay in the United States to complain; it’s okay to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach?
W: I think in teaching, [3] the first step is providing that cultural background, such as the return policy of a store, [4] and understanding that it isn’t the same from one store to the next. I had an incident a few weeks ago while I bought some clothes for my daughter from a store where I just assumed that if they didn’t fit her, because she wasn’t with me at the time, I just assumed that if they didn’t fit I could bring them back. And they didn’t fit, and I went back to the store, and to my utter surprise this store would not return my money. It would only give me a store credit or allow for an exchange. And I was very shocked because I was used to shopping in stores that provided you with a full refund for your money.
M: What did you say to the clerk? I’m curious. How did you handle that?
W: [5] I expressed my surprise. But at the same time, I reminded myself that this is not, you know, the clerks are the people in the first line of fire. But we have to remember that they are not the ones who set the store
policy.
1. What is the interview about?
2. What is more difficult for students from other countries to make a complaint?
3. What is the first step in teaching how to make a complaint?
4. Why did Lida mention her experience of returning her daughter’s clothes?
5. What did Lida do when the clerk refused to refund her money?
选项
A、The cultural aspect of a complaint.
B、How to give a lesson in complaining.
C、How to handle a complaint.
D、The psychological aspect of a complaint.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/QlIK777K
0
专业英语八级
相关试题推荐
ThingstobeTaughtinEverySchoolI.Introduction:Importanceofstudents’abilitytodealwiththerealworld.A.Speaker’so
PASSAGETWOWhatmakessomeundergraduatesoptfortwodisparatesubjects?
ThefollowingtwoexcerptsareaboutMassiveOpenOnlineCourses(MOOCs),anewformofonlineeducation.Fromtheexcerpts,y
HowtoWriteaBookReviewI.ThedefinitionofabookreviewA.adescriptiveandcriticalorevaluativeaccountofabookB.a
HowtoWriteaBookReviewI.ThedefinitionofabookreviewA.adescriptiveandcriticalorevaluativeaccountofabookB.a
HowtoWriteaBookReviewI.ThedefinitionofabookreviewA.adescriptiveandcriticalorevaluativeaccountofabookB.a
Thewordconservationhasathriftymeaning.Toconserveistosaveandprotect,toleavewhatweourselvesenjoyinsuchgoodc
HowInterpretersWork?I.UnderstandingA.Aboutwordsandexpressions—【T1】______wordsmaybeleftout:【T1】______—Ifnotknow
随机试题
A.患肢短缩、髋屈曲内收内旋畸形B.患肢短缩、髋屈曲内收外旋畸形C.患肢短缩、髋屈曲外展内旋畸形D.患肢短缩、髋屈曲外展外旋畸形E.患肢增长、髋伸直外展外旋畸形髋关节后脱位可有
氢化可的松注射液稀释时应注意
我国宪法规定:社会主义的公共财产神圣不可侵犯,国家保护社会主义的公共财产,禁止任何组织或者个人用任何手段()国家和集体的财产。
贷记卡免息还款期最长为56天,最短为()。
在企业ERP实施的项目实施阶段,需要成立三级项目组织,不属于该三级项目组织的是()。
对1929~1933年的世界经济危机的特点,表述不正确的是()。
下列数据中,属于顺序变量的是()
Whenlabratssleep,theirbrainsrevisitthemazetheynavigatedduringtheday,accordingtoanewstudy(1)_____yesterday,o
Whycan’tthemancontactMr.Thomashimself?
Thatbad-temperedoldladyhasnosenseofhumorandtakeseverythingthatissaidtooseriously.
最新回复
(
0
)